Resident Director

About the role

The Resident Director is responsible for leading the property renewal leasing program in accordance with policies and procedures outlined by PeakMade. This position will work very closely with the Property Manager and Regional Manager to set renewal ratio goals and develop strategic plans for achieving budgeted occupancy.

Responsibilities

• Maintain an excellent customer service relationship with residents, prospects and community visitors.
• Affirm property compliance with national branding, programs and marketing goals.
• Aid in the recruiting and interviewing efforts of all personnel.
• Build relationships with Universities and local organizations through presentations, events, etc.
• Aid Property Manager in implementing safe work practices among staff and ensure all safety programs are implemented and followed.
• Work with the Property Manager to assist on-site staff in building relationships with external customers.
• Adequately prepare and have a thorough knowledge of all lease-related paperwork and processing.
• Adequately adhere to established company standards for screening applicants and guarantors for residency.
• Aid current residents and guarantors with completion of online renewal paperwork.
• Aid residents with the move-in, move-out transfer and lease take over process.
• Prepare and ensure staffing schedules are consistent with community needs.
• Lead the team in utilizing established marketing and resident retention strategies to increase renewal ratio and work to achieve and exceed budgeted occupancy percentages.
• Conduct effective weekly team meetings.
• Responsible for implementing and monitoring effective lease renewal programs by working closely with Property Manager and Regional Manager.
• Responsible for planning, preparation, and implementation of renewal parties, guarantor property events, and competitions.
• Maintain thorough product knowledge of the property and competition leasing and retention efforts.
• Responsible for the development and implementation of Resident Programs and monitor effective lease renewal efforts by working closely with Property Manager and Regional Manager.
• Aid the Leasing Manager with auditing all lease and renewal files for key controls and bonus submission to the Property Manager.
• Maintain accurate current resident activity, renewal leasing data, and assist with other computer data entry as necessary.
• Address complaints and resolve issues in a timely and professional fashion.
• Aid in monitoring maintenance service responses to ensure a high degree of resident satisfaction.
• Write up and file services requests from residents upon receipt, and take necessary steps to ensure timely response by appropriate staff.
• Contribute to the general upkeep and cleaning of office, common areas and model.
• Perform various administrative tasks and additional as needed or as directed by Property Manager or Regional Manager.
• Additional responsibilities as required.

Requirements

• 1-2 years leasing experience in multifamily or off-campus student housing experience highly preferred.
• High school diploma or equivalent required.
• Bachelor's degree or proven success in a Leasing Manager position preferred.
• Sales and/or management experience in multi-family housing, hospitality, or retail industries preferred.
• High energy and organization skills required.
• A passion for helping college students find their next home.
• Excellent verbal and written communication skills.
• Technically savvy individual that can navigate through various social media platforms and a familiarity with Microsoft Office.
• Proficient in Entrata property management software or other similar property management software preferred.

Qualifications

• High school diploma or equivalent required.
• Bachelor's degree or proven success in a Leasing Manager position preferred.
• Sales and/or management experience in multi-family housing, hospitality, or retail industries preferred.
• High energy and organization skills required.

Skills

• Proactive team member that can provide leadership and mentorship to the leasing staff.
• Knowledgeable in Entrata property management software.
• Experience in sales and/or management in multi-family housing, hospitality, or retail industries.
• Self-starter who is highly organized and motivated.

Benefits

• Potential monthly commission.
• Housing discount (varies by property).
• 15 days of PTO + 2 additional “Wellbeing Days”.
• Up to 12 weeks paid parental leave + one year of diapers, on us.
• 401(k) Match.
• Wellness initiatives, health team competitions and reward programs through LiveWell Program.
• Employee Resource Groups.
• Commitment to leadership training and growth opportunities.
• Additional rewards and recognition.

Pay

(Not specified)

Schedule

(Not specified)