Resident Director

About the role

This Library Help Desk manager is responsible for directly supervising two full-time staff as well as the student workers who are employed by the Access & Delivery Services department to staff the library’s help desk. This position is responsible for ensuring that all staff and students who provide services at the help desk are trained and equipped with the skills and understanding of library procedures to execute them effectively and confidently. This position has the primary responsibility for coverage of the library’s help desk including scheduling desk shifts for all student assistants and staff.

Responsibilities

• Directly supervises two full-time staff and student workers at the library’s help desk.
• Ensures all staff and students providing services at the help desk are trained and equipped with the necessary skills and understanding of library procedures.
• Primary responsibility for covering the library’s help desk, including scheduling desk shifts for all student assistants and staff.