Resident - Creator Manager

About the role

This position is a three-month temporary residency with the potential to go full-time immediately following. We are currently accepting applications for the next residency class with a July 2026 start date.

Responsibilities

• Ongoing monitoring of brand social channels & relevant online conversations looking for highest impact opportunities to engage (including proactive identification of conversations & communities strategically and creatively relevant for the brand)
• Continuous active listening on brands currently tracking every follower interaction: comments, responses, DM’s
• Analyze brand and cultural trends for consideration of creative team
• Bring insight on a subject-matter and specific subculture
• Willing to go beyond basic tracking to analyzing and drawing hypothesis, including providing a daily digest of observations + recommendations
• Use third party tools to manage brand’s pages
• Follow proper escalation systems, as needed, for fans with negative feedback
• Seek opportunities to insert the brand in social conversation, whether around relevant trending topics/news or engaging with social influencers/celebrities/other brands

Requirements

• A keen interest in marketing
• Consider oneself a Social Media “know it all” and has experience working across a variety of social platforms: Facebook, Twitter, Instagram, TikTok, Pinterest, etc.
• Can combine creativity and analytics with the ability to convert into a story
• Innate curiosity and ability to adapt + be flexible, whether with new tools, platforms, processes, etc.
• Any experience using the following social listening tools a plus but not mandatory: Brandwatch/Crimson Hexagon, TweetDeck
• Brand experience in creating and presenting content in written form using Google Slides
• Strong writing and verbal skills
• ***Spanish Language Fluency a big plus! (You feel comfortable conducting meetings, writing emails, and conversing in Spanish.)

Work Schedule

This is a hybrid role with a required 3-4 days on-site from our Hudson Yards, NYC office. You must be able to commit to a full-time work schedule, which is 40 hours per week during 9am-6pm ET business hours Monday-Friday.

Pay

Base Salary
$18 - $20 USD

Benefits

• Employer-sponsored 401k with match
• Medical, Dental, and vision coverage
• Unlimited PTO
• Caregiver (Parental) Leave
• Health and Wellness benefits