Resident Care Manager

About the role

The Resident Care Manager directs, coordinates, and supervises care services provided by care associates for the residents within the Assisted Living Department. Responsible for ensuring exemplary service is delivered with integrity, dignity, and compassion. May be responsible for medication control and coordination with physicians to ensure care and medications are delivered as directed. Responsible for the delivery of high-quality care by encouraging independence and ensuring each resident's physical, social, cultural, psychosocial and intellectual well-being.

Responsibilities

• Monitor and evaluate assigned residents and regularly assess levels of care, whenever there is a change in condition and/or to determine whether a resident is no longer appropriate for the setting, notifying Assistant Living Director as required
• Absorb or assist with residents' simple requests
• Learn and understand resident preferences to provide exemplary customer service, exceed resident expectations and enhance resident satisfaction
• Supervise departmental operations as directed on a day-to-day basis under the guidance of the department director or Executive Director
• Respond in a tactful and timely manner to all residents, family members and/or staff
• May be responsible for supervising resident medication programs
• May be asked to monitor all physician orders and ensure they have been followed timely and accurately
• Familiar with medical terminology necessary in the delivery of care services to residents
• Interfaces with physicians, care providers, and outside health services pertaining to the resident’s needs (i.e., hospital, outpatient service, home health, therapies, etc.)
• Review resident reports and documentation and ensure all care services have been delivered at each shift and notify Assisted Living Director of any changes in a resident’s condition or needs
• Assess residents utilizing the company’s resident care software system
• Manage or assist with any emergency situations responsibly and calmly until aid arrives
• Absorb or assist with scheduling for Care associates or care conferences
• Regularly or on occasion communicate the company vision and strategy to create alignment between daily activities and company strategy
• Manage direct reports schedules and time-cards as necessary
• Review payroll documentation to minimize missed punches, monitor overtime, and manage labor costs
• Works as part of the team within the department and across the community
• Conducts and/or assists with regular staff and daily stand-up meetings
• Plans, prepares, and monitors daily work schedules to meet labor targets
• Absorb or assist with planning and preparing assignment sheets for Resident Assistants
• Manages direct reports schedules and time-cards as necessary
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and name tag when working
• Interviews, hires, trains, manages, and retains highly effective associates and creates a culture of associate engagement
• Coaches, mentors, teams-builds, performs performance management, recognizes, and develops associates
• Identifies and develops top talent for future succession opportunities
• Takes a proactive approach to look for ways to increase efficiency and potentially reduce costs to support continuous improvement
• Ensures regulatory compliance and reports any issues or concerns immediately to Assisted Living Director and Executive Director
• Ensures team’s adherence to all regulations, laws, and Kisco standards, including the Associate Handbook
• Performs other related duties as required

Requirements

• Previous supervisory experience preferred
• High school graduate required; college course work preferred
• Licensed Vocational Nurse (LVN) or Licensed Practical Nurse (LPN) is preferred
• One to three years’ experience working in senior care
• Special Certifications/Requirements: I may need?
• Must have or be able to obtain the appropriate State license required by law if required
• CPR Certified preferred
• Basic competency in the use of multiple forms of technology, including Microsoft Office applications, internet-based and custom
• Ability to work a flexible schedule, including weekends and holidays as needed

Benefits

• Competitive Salary
• Free meal per shift
• Health-care Benefits including Vision & Dental
• Matching 401k
• Paid Time Off
• Rewards and Bonus Opportunities
• Continuous Training and Growth Opportunities