Resident Care Manager

About the role

Our purpose is to care for people in their moments of need. Our philosophy of caring is based on our core values and is at the center of all we do. FGPA is proud of our commitment to excellence and emphasis on quality care guided by a compassionate heart.

Responsibilities

• Communicate regularly with residents and their family about Plans of Care, PT, OT and other treatment protocols.
• Attends and participates in morning meetings/stand up to facilitate communications with the team.
• Answer residents’ questions about their care, treatment plans, illness progression and all other issues so they feel safe and secure in our care.
• Monitor and adjust residents’ statuses based on changing needs and conditions.
• Organize and prioritize daily work by assessing new, current and discharging residents' needs in the area(s) of responsibility.
• Complete documentation as required.
• Performs utilization review activities to provide resident appropriate, timely and cost-effective care.
• Career with care providers, facilities financial services, and third-party payers.
• Oversee all admissions and discharge activities.
• Coordinate referrals both to and from our facility.
• Able to relate positively, effectively, and appropriately with residents, families, staff and professionals.
• Able to accurately chart and complete necessary paperwork in a timely manner.
• Able to work independently and exercise sound judgement in interactions with physicians, providers, payers and residents and their families.
• Able to effectively communicate with, and promote cooperation and collaboration between individuals including residents/families/caretakers, physicians, nurses and other ancillary partners.
• Able to develop organized work processes in a high-volume environment with rapidly changing priorities.
• Able to have intermediate computer skills.
• Able to demonstrate competence in maintaining professional, respectful, honest interactions with residents/families and staff and partners.
• Able to perform clinical assessments, care planning, and direct coordination of medical services when required by the role.

Qualifications

• Bachelor’s Degree in Nursing or Social Work.
• Registered Nurse (RN) license preferred. Licensed (LVN or LPN) nurse acceptable.
• Two (2) years of clinical nursing experience preferred.
• Knowledge of Medicare, Medi-cal and Medicaid programs and benefits.
• PCC Knowledge preferred.
• Certificate as a certified Case Manager (CCM) a plus.
• Maintain all required continuing education/licensing.
• Remain in good standing with the Department of Public Health, License and Certification Division at all times.

Physical Demands

• Primarily sedentary with frequent sitting, computer use, and documentation.
• Regular walking throughout the facility to meet with residents, families, and staff.
• Occasional standing during meetings and care conferences.
• Ability to lift and carry up to 20 pounds (files, binders, supplies).
• Clear verbal communication and vision required for chart review and resident interaction.

Benefits

• Discounted employee meals.
• Health Insurance.
• Dental insurance.
• Vision insurance.
• 401(k).
• Health savings account.
• Flexible spending account.
• Life & Disability benefits.
• PTO & Holiday pay.
• Parental leave.
• Employee Assistance Program.