Resident Care Manager

ESSENTIAL FUNCTIONS

• Maintains consistent, professional communication with residents and family members to provide prompt and courteous resolution of concerns.
• Addressees resident concerns and requests in a timely manner, in coordination with the Assisted Living Director, to support resident satisfaction.
• Participates in pre-admission screening, service planning, and ongoing resident observations in accordance with state regulations and company policy.
• Ensures current resident files, including care and service plans, are properly maintained.
• Collaborates with the Assisted Living Director to coordinate all aspects of Assisted Living operations and meet or exceed state regulations.
• Observes and reports changes in resident condition to licensed clinical personnel, physicians, and the resident’s responsible party, as appropriate.
• Supports the Assisted Living Director in achieving acceptable results from state and other regulatory agencies.
• Aids the Assisted Living Director in hiring decisions, training, performance coaching, and providing disciplinary input for department team members.
• Provides support to staff and encourages teamwork. Leads by example in creating a harmonious work environment.
• Aids the Assisted Living Director in maintaining the community’s appearance and coordinating repairs.
• Safeguards all administrative paperwork is accurate, complete, and submitted in a timely manner.
• Ensures proper response to and handling of all community emergencies with staff.
• Maintains good infection control practices as required by policy.
• Collaborates with the Assisted Living Director to complete resident assessments, care planning, and ongoing service plan reviews.
• Aids the Assisted Living Director with staffing coordination, including schedule management, coverage, overtime monitoring, and staffing plan support.
• Routinely audits resident records, care plans, medication documentation, incident reports, and regulatory compliance.
• Coordinates caregiver orientation, continuing education, and competency development.
• Participates in incident review, quality assurance activities, and survey readiness.
• Represents the company in a professional manner at all times.
• Operates a company vehicle or personal vehicle, as required, to perform job duties.
• Works in a high-pressure environment, interacts with difficult customers and vendors, handles urgent matters, resolves conflicts, and demonstrates effective interpersonal skills.
• Maintains confidentiality of resident, employee, and community information in accordance with HIPAA and company policies.
• Shares on-call and staff scheduling responsibilities with the Assisted Living Director to ensure 24/7 coverage of Assisted Living operations, including weekends and holidays.

PERSONAL QUALITIES

• Demonstrates flexibility, innovation, and the ability to lead and manage effectively.
• Demonstrates high integrity, a positive attitude, mission-driven focus, and self-direction.
• Demonstrates passion, dedication, and commitment to providing seniors with an engaging, enlivening, and captivating living environment.
• Identifies issues before or as they occur and responds appropriately.

QUALIFICATIONS AND EDUCATION

• Licensed Practical Nurse (LPN) preferred.
• Minimum of three years of experience in a senior living community or related field.
• Must hold and maintain current Basic Life Support (BLS), CPR, and First Aid certification from an accredited provider, such as the American Red Cross or American Heart Association.
• Thorough understanding of regulations related to community operations.
• Excellent verbal, written, and listening skills.

BACKGROUND CHECK PROCESS

This includes criminal background checks, fingerprinting (where applicable) and drug testing. For specific state information regarding Level 2 ACHA requirements, Florida applicants should visit this link. Arizona applicants will need to obtain a fingerprint clearance card, TB test and clear the Adult Protective Services registry. Michigan applicants will need to take a TB test and complete fingerprinting.

BEZTAK PERKS & BENEFITS

• 401(k) with an employer match for every dollar contributed, up to 6% of eligible compensation.
• Generous Paid Time Off in addition to paid company holidays and a “Float” Holiday to celebrate a day or holiday that you hold special.
• Life Insurance, provided at no cost to the employee.
• Five medical plan options – several including a Health Savings Account with an employer contribution.
• Employee Assistance Program – free, and confidential services for a variety of needs: counseling, pet care, financial services, vacation planning, and more!
• Employee Referral Program
• Tuition Reimbursement Program

PHYSICAL DEMANDS

• The position is required to frequently sit for long periods of time, walk, stand, climb stairs, and communicate with residents, staff, family members and the public.
• Occasionally bending and lifting up to 50 pounds.

WORK ENVIRONMENT

• This position typically operates indoors in an air-conditioned office, with a mixture of natural, incandescent and fluorescent light.
• You may be exposed to varying weather conditions such as heat, cold, rain, and snow is common.
• May occasionally be exposed to extreme conditions, including high heat, humidity, freezing temperatures, and heavy rain while performing outdoor tasks.
• You will also periodically be confined to a vehicle.