Resident Care Manager

Description

The Resident Care Manager (RCM) demonstrates the Mission, Vision and Values in daily interactions with staff/ patients/residents/families. In collaboration with Clinical Nurse Educator (CNE), provides coaching, mentoring and clinical support around complex clinical decision making. The RCM performs direct supervisory role of unionized staff within the unit(s)/departments and leads performance issue discussion, initiating disciplinary process when required; supports unit and/or organizational change, provides opportunities and encourages staff to discuss issues affecting unit(s); leads or contributes to the establishment of program performance expectations and identifies unit specific goals; leads or participates in the development of clinical standards and ensures adherence to established clinical standards and required organizational practices; liaises with other hospital units and departments on issues relating to unit operations and fosters the building of effective teams; strong morale and open communication.

Qualifications

• Bachelor of Nursing (BN/BScN) or a bachelor's degree in a related health discipline.
• An equivalent combination of education and relevant leadership experience may be considered.
• Current registration and practice permit with the applicable Alberta nursing regulatory body.
• Current Heart & Stroke Foundation Basic Life Support (BLS) certification.
• Minimum three (3) years of recent acute care, rehabilitation, continuing care, palliative care, or medicine nursing experience.
• Demonstrated leadership experience, including Charge Nurse or formal supervisory responsibilities.
• Demonstrated knowledge of patient safety principles, quality improvement methodologies, clinical best practices, and healthcare standards.
• Strong clinical assessment, critical thinking, and decision-making skills.
• Excellent verbal, written, interpersonal, and conflict resolution skills.
• Demonstrated ability to lead interdisciplinary teams and foster collaborative working relationships.
• Proficiency with electronic health records (Connect Care/EPIC experience considered an asset) and Microsoft Office applications.
• Demonstrated commitment to safe, ethical, patient-centered care and the Mission, Vision, and Values of Covenant Health.

Additional Required Qualifications

• Two (2) years of progressive healthcare management or leadership experience.
• Recent leadership experience in Post Acute Rehabilitation, Geriatric Rehabilitation, Continuing Care, Palliative Care, Medicine, or Complex Care.

Preferred Qualifications

• Formal leadership education or certification (e.g., LEADS, healthcare leadership certificate, management coursework, or equivalent).
• Experience supporting interdisciplinary rehabilitation programs, discharge planning, and transitions in care.
• Prominent ability to coach, mentor, and develop high-performing teams while fostering staff engagement and accountability.
• Certification in palliative care, gerontology, rehabilitation nursing, or healthcare leadership is considered an asset.