Resident Care Director

About the Role

The Resident Care Director (RCD) serves as the nursing leader and is responsible for managing the resident care team along with the coordination of care and service delivery to residents in the community. The RCD liaises with hospital personnel, physicians, community organizations, and other health-related service agencies to provide optimal care to residents. This role is accountable for oversight and implementation of resident care programs, performance management, and regulatory compliance in accordance with Federal, State, and Board of Nursing licensing requirements. The Resident Care Director is a Culture Ambassador who models the company’s core values and ensures all team members exemplify them.

The core values of the company are:

• We Care About People
• We Do the Right Thing
• We are Passionate, Have Fun, and Celebrate Success
• We Speak Up! It is Our Responsibility
• We Take Ownership and Add Value
• We are Respectful

Requirements

• Minimum of two (2) years of college in human services or health care field required; holds an unencumbered state license as a professional Registered Nurse or Licensed Practical Nurse preferred.
• Minimum of two (2) years of experience providing resident care to the elderly or similarly related experience with specialized memory care programs.
• Minimum of one (1) year of nursing management experience, including hiring, coaching, performance management, scheduling, and daily resident care operations.
• Experience with resident assessment and care planning.
• Certified in CPR and first aid.
• Must be willing to become trained and/or certified in state assessments and service plans as per regulatory licensing requirements.
• Knowledge of infection control practices and prevention of disease transmission.
• Ability to understand and conceptualize complex concepts, as well as make appropriate decisions in stressful situations.
• High-level communication skills, both verbal and written.
• Ability to show compassion toward cognitively impaired older adults and demonstrate genuine concern for the physical and emotional needs of the elderly and their families.
• Ability to work weekends, evenings, and flexible hours as needed for resident care and services, including on-call responsibilities.
• Proficient in basic office equipment, including a personal computer.
• Valid and acceptable driving record.
• Must be mobile and able to perform the physical requirements of the job, including lifting greater than 50 pounds, extended periods of standing, walking, bending, lifting, pulling, and stooping.
• This position is considered a medium risk for exposure to COVID-19, as it provides direct care to potential COVID-positive residents.

Responsibilities

• Model a business philosophy that treats every resident and family member as a personal customer.
• Promote the health and wellness of the resident population by partnering with physicians, pharmacists, and other care providers to ensure an integrated and collaborative approach to care and service coordination.
• Ensure provision of services to residents and validate that all Federal and State policies governing resident care are closely monitored and followed.
• Collaborate with administration in referral development and achieving occupancy goals.
• Establish rapport with residents, families, direct care associates, department managers, providers, vendors, and state/regulatory agency personnel.
• Make routine resident care rounds to ensure the needs of each resident are being met in accordance with their individualized care plan.
• Follow through on information given at shift report, by a resident, or family regarding resident concerns.
• Ensure the completion of assessments on all residents at least twice per year, or with changes in resident condition, as required by company policy and regulatory licensing requirements.
• Responsible for the appropriate retention of residents in the community through tracking, trending, and reporting resident care quality data to identify risk.
• Perform calculations in support of personnel actions, budget, and other financial responsibilities.
• Recommend modifications to resident care staffing plans to ensure reasonable hours and acceptable working conditions while providing optimal resident care coverage within the established budget.
• Deliver direct resident care and supervise direct care associates in a manner conducive to their safety and comfort.
• Delegate assignments to appropriate individuals based on demonstrated skill capability and in compliance with all regulations.
• Coordinate departmental schedule and ensure adequate staffing in accordance with company standards, policy, procedure, budgets, regulation, and state law.
• Interview, hire, evaluate, motivate, and monitor the performance of care associates in the community, focusing on candidates who model the company’s core values.
• Conduct orientation for new resident care team members to ensure they are knowledgeable of expectations, policies, procedures, and competent in resident care skills.
• Oversee continuing education programs for direct care associates as per company policy and regulatory licensing requirements.
• Hold resident care team associates accountable through compliments, coaching, or corrective actions when necessary.
• Provide education and training as required and needed to community personnel on resident care policy, procedure, and regulation.
• Oversee the community medication management program to promote resident safety in the medication use process, including onboarding, training, observations, and performance reviews.
• Conduct interviews and observations of residents to alert the Executive Director, family, and other appropriate individuals of any changes in the physical or emotional health of the resident.
• Consult other departments as appropriate to provide an interdisciplinary approach to residents’ needs.
• Measure outcomes, set goals, and lead the care team to achieve those goals.
• Attend scheduled meetings, conferences, and training sessions as required for Commonwealth Senior Living and/or professional licensure.
• Maintain regular communication with the Executive Director.
• Strive to maintain a safe working environment through the prevention of accidents, preservation of equipment, and achievement of safe working practices.
• Drive a company vehicle as required.
• Perform other duties as assigned.