Resident Care Coordinator - Avamere Mountain Ridge

Location: Mountain Ridge; 1885 East Skyline Drive; South Ogden, UT 84403

About the role

The Resident Care Coordinator (RCC) coordinates resident care needs and staffing, including maintaining the schedule, updating coordination tools like the physician appointment and pharmacy logs, and organizing clinical records. The RCC assists the Director of Health Services in training new care staff and, in their absence, supervises and delivers resident care services in compliance with Ovation's policies and state and federal regulations.

Responsibilities

• Document information pertaining to changes in residents' status, needs, and appointments
• Ensure proper documentation of all care plans, nurses' notes, and other resident correspondence
• Provide orientation and on-the-job training to Caregivers and Medication Techs
• Assist with daily living activities (i.e., bathing, dressing, and eating)
• Conduct weekly, monthly, and quarterly audits
• Complete quarterly evaluations of residents as assigned by the Director of Health Services and/or Executive Director
• Participate and provide feedback in Quality Assurance Meetings
• Manage scheduling of Caregiver and Medication Tech staff, ensuring adequate staffing at all times
• Participate in morning stand-up meetings, providing recommendations and feedback as appropriate
• Create and maintain an atmosphere of warmth, patience, enthusiasm, calm, and joy
• Complete ongoing training as assigned
• Support caregivers in daily resident care, communication, and problem-solving
• Assist with new resident assessments, move-ins, and transitions
• Ensure adequate supplies and equipment are on hand to meet operational needs
• Participate in training and support staff development efforts
• Maintain a clean and organized environment
• Follow established healthcare standards and practices
• Ensure the safety and comfort of residents
• Communicate effectively with residents, family members, and staff
• On-call staffing responsibilities after hours and weekends as needed
• Other duties assigned appropriate to the position

Requirements

• Previous experience as a Caregiver and Medication Tech in a Memory Care/Unit or Assisted Living Facility
• Must maintain and have an active CPR/First Aid Certification during employment
• Must have the ability to obtain a Food Handler's Card
• Experience in electronic medical records documentation
• High school diploma or equivalent
• Prefer a licensed Certified Nursing Assistant in the state where the position is held
• Must be 18 years or older
• Friendly, attentive, and professional demeanor with residents and guests
• Maintain confidentiality of all resident care information
• Compassion for and desire to work with the elderly
• Create and uphold an atmosphere of warmth, patience, enthusiasm, and a calm and cheerful environment

Benefits

• Comprehensive medical, dental, and vision plans with low individual and family deductibles (benefits eligible at 30+ hours/week)
• 401(k) Retirement Plan with discretionary employer match
• Paid Time Off (PTO) and premium pay for holidays worked (conditions apply)
• Employee Assistance Program (EAP) Canopy: Free, confidential support for mental health, stress, family needs, and work/life balance
• Health Savings Account (HSA), Flexible Spending Accounts (FSA) options, and CERA (Commuter Expense Reimbursement Account)
• Voluntary & Supplemental Insurance Options: Voluntary Life and AD&D, Short- and Long-Term Disability, plus Whole Life, Accident, Critical Illness, Hospital Indemnity, and Legal Services