Resident Advocate- Sun-Thurs 11P-7A

Key Responsibilities

• Provides emotional support to residential clients by demonstrating sensitivity and support to those in crisis through active listening and comforting words in a non-judgmental manner.
• Collaborates with Case Managers, supervisor, and designated staff on service updates or needs for clients through documentation, email, and/or verbal communication.
• Intervenes in crisis situations, is intentional in words and action, by using approved de-escalation and crisis intervention methods that promote the safety of all residents.
• Provides timely communication to supervisor and designated staff regarding pertinent client situations and issues.
• Assures that all intakes with new clients include reviewing shelter policies, tours of the facility, completing intake paperwork, access for immediate needs, and providing personal supplies within a 24-hour period.
• Aids clients with basic life skills activities, including healthy habits, clean living skills, organization, daily planning, time management, etc.
• Conducts client exit interviews, safety planning when needed (for unplanned exits), exit surveys, and schedules transportation services.
• Maintains inventory, documents items taken from the adult/children closet, including inventory in overflow storage location, and reports to operations and direct supervisor when inventory items need replenishing.
• Maintains the cleanliness of the shelter by monitoring the resident advocate desk and assisting clients with basic needs, such as distributing medication, toiletries, cleaning supplies, etc., and documenting appropriately in Clients First.
• Performs light household tasks (i.e., spot cleaning rooms for in/out clients) and sanitizes common areas of the shelter.
• Transports clients in the company vehicle to and from appointments and meetings, or hospital when necessary.
• Interacts with interns and volunteers and supports and guides them when necessary.
• Assists with special events and other program activities scheduled during the shift.
• Provides back-up coverage to hotline phone calls, assesses the level of client risk, and provides mental and emotional support by active listening, providing comforting words, and positive problem-solving.

Other Duties

Performs other job-related duties as assigned.