Resident Advocate 1/3/5 Sat-Sun 11p-7a

Key Responsibilities

• Provides emotional support to residential clients, demonstrates sensitivity, supports those in crisis, and is non-judgmental and tactful in words and actions; crisis response and intervention.
• Collaborates with case manager(s) on service updates or needs for clients via documentation, email, and/or verbal communication.
• Communicates with supervisor and designated staff regarding pertinent client issues.
• Intervenes in crisis situations, using approved methods to promote the safety of all residents.
• Maintains security by monitoring security cameras and following appropriate procedures to ensure client and building safety.
• Auxiliaries with special events and activities scheduled shift.
• Participates in system data collection in an accurate, complete, and timely manner and completes data entry into Client’s First in a timely manner.
• Conducts intakes with new clients including reviewing shelter policies, tours of the facility, completing intake paperwork, and providing needed personal supplies.
• Maintains supplies such as bedding, towels, pillows, etc.; prepares rooms for new clients.
• Maintains resident advocate desk and assists clients with basic needs such as distributing medication, toiletries, etc.
• Performs light household tasks (i.e. spot cleaning rooms, washing shelter linens, spot cleaning common areas of shelter).
• Transports clients in company vehicle to and from appointments, meetings, or hospital.
• Maintains the cleanliness of the shelter by taking appropriate action as needed.
• Supports clients with basic life skills activities including healthy habits, clean living skills, organization, daily planning, time management, etc.
• Provides backup coverage to hotline phone calls, assesses level of client risk, as well as provides mental and emotional state of mind by active listening, comforting words, and positive problem-solving.
• Conducts client exit interviews, when necessary.
• Maintains interns and volunteers and supports and guides them when necessary.
• Performs basic administrative tasks, including filing, incident report summaries, and other duties, not listed here, deemed necessary for the well-being of the agency.
• Performs other job-related duties as assigned.

Qualifications

• High school diploma or equivalent.
• Experience working with individuals who have experienced trauma or abuse.
• Ability to work independently and as part of a team.
• Strong interpersonal and communication skills.
• Basic computer skills, including proficiency with Microsoft Office applications.
• Valid driver's license and good driving record.
• Ability to pass a background check.