Resident Advocate 1/3/5 Wk (Sat&Sun) 11p-7a

Key Responsibilities

• Provides emotional support to residential clients by demonstrating sensitivity and support to those in crisis through active listening and comforting words in a non-judgmental manner.
• Collaborates with Case Managers, supervisor, and designated staff on service updates or needs for clients through documentation, email, and/or verbal communication.
• Intervenes in crisis situations, is intentional in words and action, by using approved de-escalation and crisis intervention methods that promote the safety of all residents.
• Provides timely communication to supervisor and designated staff regarding pertinent client situations and issues.
• Assures that all intakes with new clients include reviewing shelter policies, tours of the facility, completing intake paperwork, access for immediate needs, and providing personal supplies within a 24-hour period.
• Assists clients with basic life skills activities, including healthy habits, clean living skills, organization, daily planning, time management, etc.
• Conducts client exit interviews, safety planning when needed (for unplanned exits), exit surveys, and schedules transportation services.
• Maintains inventory, documents items taken from the adult/children closet, including inventory in overflow storage location, and reports to operations and direct supervisor when inventory items need replenishing.
• Maintains the cleanliness of the shelter by monitoring it and taking appropriate action as needed, including conducting light household tasks and sanitizing common areas.
• Transports clients in the company vehicle to and from appointments and meetings, or hospital when necessary.
• Interacts with interns and volunteers and supports and guides them when necessary.
• Co-facilitates Resident meetings, assists with volunteer groups, and children’s activities during adult groups.
• Assists with special events and other program activities scheduled during the shift.
• Performs back-up coverage to hotline phone calls, assesses the level of client risk, and provides mental and emotional support by active listening, providing comforting words, and positive problem-solving.