Resident Advocate (Men's) 2nd/4th Sat&Sun 11p-7a

Mission

The Family Place empowers survivors of family violence by providing safe housing, counseling, and skills that create independence while building community engagement and advocating for social change to stop family violence.

Position Summary

Are you passionate about making a difference? In this role you will play a vital part in creating a safe and supportive environment for survivors of family violence as they begin rebuilding their lives. By ensuring the shelter remains secure, welcoming, and well‑maintained, you help restore a sense of stability and dignity for each resident. Through compassionate support, active listening, and collaboration with the program team, you will not only ensure client safety but also empower individuals to move forward with confidence and hope. Your presence helps transform the shelter from a temporary refuge into a place of healing, growth, and new beginnings. As the first face clients see when they walk through the door, you create a supportive, stable environment where survivors can begin to heal, offering comfort during crises, maintaining safety and cleanliness, and providing a consistent, caring presence.

Key Responsibilities

• Provide emotional support to residential clients by demonstrating sensitivity and support to those in crisis through active listening and comforting words in a non‑judgmental manner.
• Collaborate with Case Managers, supervisor, and designated staff on service updates or client needs through documentation, email, and/or verbal communication.
• Intervene in crisis situations using approved de‑escalation and crisis intervention methods that promote the safety of all residents.
• Communicate timely information to supervisor and designated staff regarding pertinent client situations and issues.
• Ensure all intakes with new clients include reviewing shelter policies, tours of the facility, completing intake paperwork, providing access to immediate needs, and supplying personal items within 24 hours.
• Assist clients with basic life‑skills activities, including healthy habits, clean living skills, organization, daily planning, and time management.
• Conduct client exit interviews, safety planning for unplanned exits, exit surveys, and schedule transportation services.
• Monitor inventory, document items taken from the adult/children closet and overflow storage, and report to operations and supervisor when replenishment is needed.
• Staff the resident advocate desk, distributing medication, toiletries, cleaning supplies, etc., and document appropriately in Clients First.
• Monitor the facility for safety and cleanliness; take appropriate action to maintain cleanliness, including light household tasks such as spot‑cleaning rooms and sanitizing common areas.
• Transport clients in the company vehicle to and from appointments, meetings, or hospitals when necessary.
• Interact with interns and volunteers, providing support and guidance as needed.
• Co‑facilitate resident meetings, assist with volunteer groups, and support children’s activities during adult groups.
• Assist with special events and other program activities scheduled during the shift.
• Provide backup coverage for hotline phone calls, assess client risk, and deliver mental and emotional support through active listening, comforting words, and positive problem‑solving.
• Perform other job‑related duties as assigned.