Residences Door / Bellperson

About the role

The Residences Door / Bellperson is responsible for delivering a polished and welcoming arrival and departure experience for homeowners, guests, and vendors at The Knox Private Residences. This individual serves as the first point of contact at the residential entrance, supporting daily operations including curbside coordination, package handling, and vendor access while maintaining a secure, discreet, and service-focused environment.

Responsibilities

• Provide warm, professional greetings to homeowners, guests, and vendors
• Assist with arrivals and departures, including doors, vehicles, and belongings
• Transport luggage, groceries, and packages with care
• Coordinate curbside activity with Valet to maintain safe traffic flow
• Monitor entrance activity and report concerns to Security
• Manage package intake, notifications, and secure storage
• Support vendor access and delivery coordination, including oversized items
• Maintain a clean, organized, and professional entrance and lobby presence
• Partner with Concierge, Valet, Security, and Engineering teams to support daily operations
• Maintain accurate logs related to deliveries and daily activity
• Assist with move-ins, move-outs, and contractor coordination
• Provide flexible coverage including evenings, weekends, holidays, and overnight shifts as needed

Qualifications

• Passionate about delivering exceptional service and creating strong first impressions
• Previous experience in luxury hospitality, residential, or similar environments preferred
• Strong communication skills with a polished and professional demeanor
• Ability to multitask and remain organized in a fast-paced environment
• Experience handling luggage, deliveries, or logistics preferred
• Professional, discreet, and service-oriented mindset
• Comfortable using radios, tablets, and communication tools
• Flexible availability including evenings, weekends, and holidays

About the company

Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. The Knox Hotel & Residences by Auberge Collection will debut in late 2026 as the city’s most captivating new address.

The Knox Hotel Employer LLC is an Equal Opportunity Employer, M/F/D/V, and provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.