Residence Worker

Specific Responsibilities

• Makes sure that the program’s policies and procedures are enforced and adhered to by program clients.
• Build rapport with program clients and engage with them professionally and respectfully.
• When necessary, de-escalate tense, even hostile, client situations.
• Ensure the safety, security, and integrity of all residents and guests and the facility's physical environment.
• Conduct periodic facility walk-throughs.
• Always provide excellent customer service and confidentiality.
• Distribute meals to program clients and help unpack and safely store meals that are delivered to the site.
• Perform light custodial work consisting of cleaning tables, chairs, minor spills, and removal of trash.
• Communicate with the clinical staff on resident behavior as well as the care of those on the fragile list.
• Provide health and safety screenings as requested by the agency.
• Always enforce the Residential Code of Conduct and/or House Rules.

Qualifications

• Associate degree required.
• Ability to prioritize and multi-task.
• Ability to work with the homeless population.
• Dependable and flexible.
• Able to maintain an elevated level of client confidentiality.
• Excellent internal and external customer service skills and strong interpersonal skills.
• Good verbal and written communication skills, including the ability to communicate with all levels of management.
• Must be proficient in Microsoft Outlook, Word, and Excel.
• Able to work under pressure.
• Self-motivated and self-directed with the ability to assert oneself.
• Exemplary time management skills.
• Able to work with colleagues to solve problems.

Relationship With Others

• Commitment to empowering others to solve their own problems.
• Valuing a nurturing family as the ideal environment for a person.
• A conviction about the capacity of people to grow and change.
• The ability to establish a respectful relationship with people served to help them gain skills and confidence.
• The ability to work collaboratively with other personnel and/or service providers or professionals.
• The capacity to maintain a helping role and to intervene appropriately to meet service goals.
• The ability to set limits.
• Be a team player;
• Demonstrate professionalism at all times.

Overview

• The Residence Worker ensures the well-being and safety of the program’s clients and staff during their shifts.
• The Residence Worker provides crisis intervention as needed to maintain residential safety and security.
• The Residence Workers work in shifts of 8 am to 4 pm, 4 pm to 12 am, and 12 am to 8 am.
• The schedule operates seven days a week and all holidays as needed.