Residence Worker / Residential Aide

Responsibilities

• Welcome new residents and provide orientation to shelter policies, services, and daily routines
• Absorb with client check-ins, discharges, and documentation using DHS CARES system
• Monitor resident safety and behavior through regular rounds and informal engagement
• Enforce facility rules while maintaining a respectful and supportive environment
• Respond to incidents and complete timely, accurate reports
• Support residents in accessing services by making referrals and coordinating with case managers
• Maintain cleanliness and security of resident rooms, including tagging and storing personal belongings when needed
• Communicate facility maintenance needs to supervisors and ensure common areas are orderly
• Build rapport with residents and offer guidance during daily interactions
• Uphold confidentiality and follow all agency and DHS protocols

Qualifications

• High School Diploma or High School Equivalency Diploma (GED) required
• Minimum of one year experience working with individuals facing homelessness, substance use, mental health challenges, or other complex needs
• Familiarity with shelter operations or supportive housing environments preferred
• Basic computer literacy, including proficiency in Microsoft Office and ability to learn internal databases (e.g., DHS CARES system)
• Strong interpersonal skills and ability to work respectfully with individuals from diverse racial, ethnic, and socioeconomic backgrounds
• Ability to remain calm and professional in high-pressure or crisis situations
• Commitment to trauma-informed care, confidentiality, and ethical standards in client interactions
• Willingness to obtain CPR certification and/or Food Protection Certificate during employment

Additional Information

This is a full-time non-exempt role with an hourly rate of $19.78 (annualized at 35 hours a week to $36,000) with a full benefits package. Benefits include medical, dental, and vision insurance, 25 days of paid time off, access to a retirement account with an employer to match, and tuition reimbursement. This role is located in Harlem, Manhattan and has a schedule of Friday-Tuesday 4pm-12am. For payroll and systems purposes, this role is titled “Residence Worker”.