Residence Worker / Residential Aide

Responsibilities

• Welcome new residents and provide orientation to shelter policies, services, and daily routines
• Absorb with client check-ins, discharges, and documentation using DHS CARES system
• Monitor resident safety and behavior through regular rounds and informal engagement
• Enforce facility rules while maintaining a respectful and supportive environment
• Respond to incidents and complete timely, accurate reports
• Support residents in accessing services by making referrals and coordinating with case managers
• Maintain cleanliness and security of resident rooms, including tagging and storing personal belongings when needed
• Communicate facility maintenance needs to supervisors and ensure common areas are orderly
• Build rapport with residents and offer guidance during daily interactions
• Uphold confidentiality and follow all agency and DHS protocols

Qualifications

• A High School Diploma or High School Equivalency Diploma (GED) is required
• A minimum of one year experience working with individuals facing homelessness, substance use, mental health challenges, or other complex needs is required
• Familiarity with shelter operations or supportive housing environments is preferred
• Basic computer literacy, including proficiency in Microsoft Office and ability to learn internal databases (e.g., DHS CARES system) is required
• Strong interpersonal skills and ability to work respectfully with individuals from diverse racial, ethnic, and socioeconomic backgrounds are required
• The ability to remain calm and professional in high-pressure or crisis situations is required
• A commitment to trauma-informed care, confidentiality, and ethical standards in client interactions is required
• Willingness to obtain CPR certification and/or Food Protection Certificate during employment is preferred

Benefits

• Medical, dental, and vision insurance
• 25 days of paid time off
• Access to a retirement account with an employer to match
• Tuition reimbursement

Schedule

This role is located at East New York, Brooklyn and has a schedule of Tuesday-Saturday 4pm-12am.