Residence Life Manager, Pre-College Programs

About the role

The Residence Life Manager (RLM) plays a leadership role in managing the student staff, hiring, onboarding, and training process, and fostering a positive, safe, and harmonious residential campus culture.

Responsibilities

• Recruitment, Staffing, and Training
• Develop and execute a targeted marketing strategy to attract high-caliber Wake Forest students for various roles.
• Manage and implement the comprehensive hiring process that includes recruitment, interviews, and setting the key administrative requirements for the following positions:
• Teaching Assistants (TAs): Support academic programming in the classroom.
• Student Engagement Interns (SEIs): Build community and social connections while enforcing residential policies and procedures.
• Marketing Interns: Capture the SIP story through photos, videos, social media, and newsletters.
• Operations Interns: Support the logistics and create materials for programming.
• Residence Life Coordinator: Enforce residential policies while managing a team of Student Engagement Interns, oversee evening activities, and provide high-level residential support.
• Onboarding: Facilitate the hiring of all seasonal student staff, plan and lead a comprehensive training week to ensure all staff are aligned with the WFU Pre-College Programs mission and safety protocols.
• Foster a Culture of Belonging
• Create and maintain a positive, inclusive, and constructive campus culture for seasonal staff and high school students.
• Develop and implement policies and procedures that ensure student and staff safety and well-being.
• Inclusive of physical, mental, and emotional health.
• Ensure all mentors, volunteers, and work-study students do their assigned job well and lead meetings and 1:1 check-ins as needed.
• Oversee large-scale residential operations for students and staff; uphold program integrity by managing behavioral scenarios and exercising final authority on disciplinary actions, including the dismissal of participants or personnel when necessary.
• Collaborate with campus security and university personnel to address emergencies or health concerns.
• Maintain a secure environment through constant vigilance and adherence to university residential policies.
• Evaluation
• Auditing the impact of evening programs and pivoting strategies as needed to improve the student experience.
• Supervision and Training
• Mentorship: Directly supervise and mentor a large team of seasonal residential SEIs and Residence Life Assistants.
• Support: Provide ongoing training and regular check-ins to ensure staff effectively assist with logistics and maintain a positive atmosphere.
• Team Accountability: Maintain high performance standards across the seasonal team. Preside over weekly staff meetings and 1:1s to monitor progress, address challenges, and ensure all program goals are met.
• Training: Develop staff training for seasonal staff members, both asynchronous and in-person, in the following areas: program operations, student safety and wellbeing, conflict resolution and mediation, disciplinary procedures, team culture, professionalism, and customer service.
• Administrative Duties
• Documentation: Maintain accurate records, including incident reports, maintenance requests, and program evaluations.
• Collaboration: Partner with program leadership to address programmatic, behavioral, social-emotional, or operational challenges.
• Residential Life: Oversee residence halls to ensure a clean, safe, and welcoming environment.

Requirements

• Required Education, Knowledge, Skills, Abilities
• A background in education, teaching, school administration, counseling or student affairs is highly preferred.
• Proven experience in Residence Life, student supervision, undergraduate staff recruitment and training, and behavioral program management.
• Exceptional organizational skills with the ability to manage complex logistics while maintaining a clear vision for the program.
• The ability to maintain composure, exercise sound judgment, and lead effectively in a high-energy, fast-paced environment.
• Strong affinity for the Wake Forest University community and the Pro Humanitate spirit.
• Demonstrated success in staff recruitment, training, and the management of large teams of seasonal employees and volunteers.

Qualifications

• Required Staff Move-in: May 29, 2026 (2:00 pm – 5:00 pm)
• Required Staff Training: June 1 – 5, 2026
• Required Education, Knowledge, Skills, Abilities

Skills

• Communication
• Leadership
• Organizational Skills
• Conflict Resolution
• Customer Service

Benefits

No specific benefits mentioned.

Pay

No specific pay details provided.

Schedule

No specific schedule details provided.