Residence Manager
Richmond Community Services · Cortlandt Manor, NY · 1 mo ago
EducationFull-time
About the role
Residence ManagerLead with Purpose. Inspire Excellence. Change Lives.
Responsibilities
- Lead People
- Supervise, coach, mentor, and develop Direct Support Professionals across all shifts
- Foster a positive, accountable, and engaged team culture
- Provide ongoing guidance, support, and performance feedback to help staff grow professionally
- Serve as a visible and accessible leader within the residence
- Drive Quality Services
- Ensure high-quality, person-centered supports that promote independence, dignity, choice, and community inclusion
- Partner with families, clinical teams, and interdisciplinary professionals to achieve meaningful outcomes
- Monitor service delivery to ensure individual needs, preferences, and goals are consistently met
- Manage Operations
- Oversee staffing, scheduling, payroll review, call-out management, and daily program operations
- Ensure appropriate staffing coverage and continuity of care
- Maintain a safe, organized, and welcoming home environment
- Comply and Excel
- Maintain compliance with OPWDD regulations, agency policies, billing requirements, safeguards, Life Plans, and documentation standards
- Prepare for and participate in audits, surveys, and quality assurance activities
- Identify opportunities for improvement and implement solutions proactively
Requirements
- Bachelor's Degree in Human Services, Psychology, Social Work, Healthcare Administration, or a related field (Master's Degree preferred)
- 3–5 years of experience supporting people with intellectual and developmental disabilities
- At least 2 years of supervisory or management experience in residential, healthcare, or community-based services
- Strong working knowledge of OPWDD regulations, person-centered planning, and quality service delivery
- Exceptional leadership, communication, coaching, and relationship-building skills
- The ability to manage competing priorities while remaining calm, organized, and solutions-focused
- Valid driver's license and reliable transportation
Qualifications
- None specified
Skills
- Strong leadership, communication, coaching, and relationship-building skills
- Exceptional organizational and problem-solving abilities
- Ability to work independently and as part of a team
- Knowledge of OPWDD regulations and person-centered planning
- Experience with supervision and management in residential settings
Benefits
- Comprehensive medical coverage
- Dental and vision insurance
- Generous PTO and sick time
- 403(b) retirement plan with employer contributions after one year of service
- Flexible Spending Accounts (FSA)
- Voluntary supplemental benefits
- Ongoing leadership development and professional growth opportunities
- Supportive executive leadership that values collaboration and innovation
Pay
TBD
Schedule
TBD