Residence Inn Colorado Springs South - Front Desk Agent

Key Skills/Responsibilities

• Guest Service Superstar: Bringing warm vibes and top-tier service to make guests feel right at home.
• Communication Champ: Clear, confident, and smile-driven communication in both casual and professional settings.
• Quick-Thinking Problem Solver: Turning challenges into happy endings with fast thinking and smart solutions.
• Multitasking Marvel: Organizing and managing reservations, check-ins, check-outs, and financial details with ease.

Education & Experience

• High school diploma or equivalent.
• Experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Benefits

• Competitive benefits package after an initial waiting period.
• Now offering Daily Pay!
• Medical, Dental, and Vision Coverage.
• Short-Term and Long-Term Disability Income.
• Term Life and AD&D Insurance.
• Paid Time Off.
• Employee Assistance Program.
• 401k Retirement Plan.

Property Information

Residence Inn Colorado Springs South is an extended stay hotel located in Colorado Springs. It offers residentially inspired amenities such as pet-friendly suites with plush Marriott bedding, ergonomic workspaces, and full kitchens. Guests can start their day with free breakfast and enjoy dining options nearby, including Buffalo Wild Wings, Chilis, and MacKenzies Chop House. The hotel features a heated indoor pool and 24-hour fitness center, and guests have access to Valley Hi Golf Course. The property is conveniently situated near attractions like Fort Carson, U.S. Olympic and Paralympic Training Center, and Broadmoor World Arena. It is also within walking distance of Colorado Springs Airport, making it a great choice for extended stays.

About the Role

As a Front Desk Agent at Residence Inn Colorado Springs South, you will be the face of the hotel, mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You will keep the front desk humming with precision, juggling reservations, requests, and surprises with ease. This role requires a combination of exceptional guest service skills, clear communication, quick thinking, and multitasking abilities.

Schedule

The schedule for Front Desk Agents typically includes shifts during the day and evening, with some flexibility depending on the needs of the hotel.

Qualifications

To excel in this role, you should possess a high school diploma or equivalent, along with experience in a hotel or related field. Familiarity with hotel management software and Microsoft Office suite is beneficial but not required.