Residence Inn Colorado Springs North Air Force Academy - Front Desk Agent

About the Role

As a Front Desk Agent, you are the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

Responsibilities

• Deliver top-tier guest service, ensuring every interaction makes guests feel at home and their stay unforgettable.
• Communicate clearly and confidently with guests and team members to keep operations flowing smoothly.
• Solve challenges quickly and effectively, turning potential issues into positive experiences.
• Multitask efficiently, managing reservations, check-ins, check-outs, and financial details with precision.

Requirements

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Benefits

After an initial waiting period, full-time employees are eligible for a competitive benefits package that includes:

• Daily Pay option (ask your Recruiter for details).
• Medical, Dental, and Vision Coverage.
• Short-Term and Long-Term Disability Income.
• Term Life and AD&D Insurance.
• Paid Time Off.
• Employee Assistance Program.
• 401k Retirement Plan.
• Hotel discounts and discount programs.
• Online training courses and leadership development opportunities.
• Management apprentice programs.

About the Property

Enjoy mountain view rooms at the Residence Inn Colorado Springs North/Air Force Academy. Our North Colorado Springs hotel offers everything you need for a seamless extended stay, including:

• Pet-friendly suites with kitchens, ergonomic workspaces, and fireplaces in select rooms.
• Free breakfast to start your day.
• Dining options at nearby restaurants like Colorado Mountain Brewery or Atmosphere Gastro Pub.
• Heated indoor pool and 24-hour fitness center.
• Proximity to local attractions such as Garden of the Gods, Pikes Peak, Chapel Hills Mall, Peterson Air Force Base, Fort Carson, and Cave of the Winds Mountain Park.
• Less than 10 minutes from the United States Air Force Academy, making it ideal for events.

Our team-oriented culture emphasizes collaboration, support, and daily Stand-up Meetings to celebrate wins, recognize employees, and improve service. As part of a company managing over 800 hotels worldwide, we pride ourselves on a diverse workforce and a people-first approach.