Residence Inn Town Center - Front Desk Agent

About the role

The Residence Inn Virginia Beach Town Center, a new 120‑suite hotel in the city’s Central Business District, is seeking energetic Front Desk Agents. The position involves warmly greeting and registering guests, checking them out, and delivering outstanding guest service while supporting the hotel’s financial profitability.

Responsibilities

• Greet guests and complete the registration process, including inputting and retrieving information, confirming guest details and room rates, selecting rooms, coding electronic keys, promoting marketing programs, providing welcome packets, and directing guests to their rooms.
• Assist guests with check‑out, ensuring rooms and services are correctly accounted for, using the point‑of‑sale system, handling cash, processing credit/debit cards, accepting various forms of payment, making change, and processing gift certificates and cards.
• Demonstrate thorough knowledge of hotel information—room categories, rates, packages, promotions, local area attractions, and general product details—and answer guest questions.
• Respond to guest inquiries and requests, resolving issues in a timely, friendly, and efficient manner.
• Field guest complaints, conduct research, and negotiate solutions to achieve guest satisfaction.
• Receive, input, retrieve, and relay messages to guests as needed.
• Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to management.
• Maintain a neat, clean, and professional uniform and personal appearance at all times.
• Create fun and memorable experiences for guests.
• Perform other reasonable job duties as requested by supervisors.

Requirements

• Minimum of six (6) months of prior hotel front‑desk experience.
• Willingness to work a flexible schedule that includes days, evenings, weekends, and holidays.
• Professional image and courteous, attentive customer service.
• Neat, clean, and well‑groomed appearance; uniform standards explained during orientation.
• Regular attendance in accordance with company standards.
• Ability to work in a 24‑hour, seven‑day‑a‑week environment.

Pay

Base rate: $16.00 per hour, plus an excellent benefits package.

Schedule

Flexible schedule that may include days, evenings, weekends, and holidays. The hotel operates 24 hours a day, seven days a week.

Benefits

• Paid Time Off
• Employee Assistance Program
• Company‑matched 401(k) plan
• Associate travel discounts per brand guidelines