Residence Inn Cleveland Downtown - Assistant General Manager

Key Skills/Responsibilities

• Captain of Collaboration: Supervise multiple departments and drive hotel profitability by skillfully managing teams and partnering with the General Manager to keep everything running smoothly.
• Master of Solutions: Proactively spot challenges and tackle them head-on to ensure every day at the hotel flows as efficiently as possible.
• Talent Scout & Coach: Play a key role in recruiting, hiring, and training Guest Services staff, and help all team members—from managers to hourly employees—grow through exciting development programs and ongoing training.
• Messenger Extraordinaire: Listen actively, understand concerns, and keep the lines of communication crystal clear with both colleagues and guests.
• Numbers Ninja: Confidently work with financial info and data, using your math superpowers to support our hotel’s operations.
• Tech Trailblazer: Make Windows Operating Systems your best friend for smooth management and insightful reporting.
• Organization Champion: Set the standard for professional appearance and grooming, making sure everyone looks sharp and meets company guidelines.
• Hospitality Hero: Bring a friendly, service-focused attitude to every guest and teammate interaction, ensuring everyone walks away happy.

Education & Experience

• At least five years of progressive hotel experience (Rooms or Food & Beverage), or a four-year degree with 2–3 years, or a two-year degree with 3–4 years of related experience.
• Supervisory background required.
• Ability to stay calm and objective under pressure.
• Must hold or obtain certifications such as Food Handlers, Alcohol Awareness, CPR, and First Aid.

Benefits

• Now offering Daily Pay!
• Ask your Recruiter for more details.
• Medical, Dental, and Vision Coverage.
• Short-Term and Long-Term Disability Income.
• Term Life and AD&D Insurance.
• Paid Time Off.
• Employee Assistance Program.
• 401k Retirement Plan.

Property Information

• Located in the center of downtown Cleveland, this hotel is only a 5-minute walk to Rocket Mortgage Arena.
• The hotel features a gym, business center and suites with full kitchens.
• Every suite at the Residence Inn Cleveland is furnished with a work desk and seating area.
• The kitchen includes a refrigerator, stove and dishwasher.
• Cable TV and in-room movies are also featured.
• The Downtown Cleveland Residence Inn provides guests with a buffet breakfast in the morning.
• Concierge services and free Wi-Fi are also offered.
• Cleveland State University and the Cleveland Convention Center are a 10-minute walk from the Residence Inn Cleveland Hotel.
• The Rock and Roll Hall of Fame and Museum is only a 5-minute drive from the hotel.