Residence Inn Tyler - Assistant General Manager OEM

About the role

As our Assistant General Manager, you'll oversee multiple departments, boost hotel profitability, manage teams, and partner with the General Manager to ensure smooth operations. You'll also recruit, hire, and train Guest Services staff, and help all team members grow through development programs and training.

Key Skills/Responsibilities

• Captain of Collaboration: Supervise multiple departments and drive hotel profitability by managing teams and partnering with the General Manager.
• Master of Solutions: Proactively spot challenges and tackle them head-on to ensure efficient operations.
• Talent Scout & Coach: Play a key role in recruiting, hiring, and training Guest Services staff, and help all team members grow through development programs and training.
• Messenger Extraordinaire: Listen actively, understand concerns, and keep communication clear with both colleagues and guests.
• Numbers Ninja: Work confidently with financial information and data to support hotel operations.
• Tech Trailblazer: Use Windows Operating Systems effectively for smooth management and insightful reporting.
• Organization Champion: Set high standards for professional appearance and grooming, ensuring everyone looks sharp and meets company guidelines.
• Hospitality Hero: Bring a friendly, service-focused attitude to every guest and teammate interaction, ensuring everyone walks away happy.

Education & Experience

• At least five years of progressive hotel experience (Rooms or Food & Beverage), or a four-year degree with 2–3 years, or a two-year degree with 3–4 years of related experience.
• Supervisory background required.
• Ability to stay calm and objective under pressure.
• Must hold or obtain certifications such as Food Handlers, Alcohol Awareness, CPR, and First Aid.

Benefits

After an initial waiting period, full-time positions are eligible for a competitive benefits package that includes:

• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

Make the most of your stay at Residence Inn Tyler. Our pet-friendly hotel in Tyler, TX, offers modern accommodations, on-site parking, and convenient amenities. Spread out in one of our suites and make it yours with plush Marriott bedding, a modern TV, and a full kitchen featuring an oven, fridge, microwave, and more. Maintain business as usual from your spacious in-suite work area with free Wi-Fi and stay active at our on-site fitness facility and indoor pool. Start your morning with our free hot breakfast, and dine at nearby restaurants, Bernard's Mediterranean Restaurant, Razzoo's Cajun Café, and Mario's Italian Restaurant. Enjoy easy access to top attractions, including Tyler Junior College, the University of Texas at Tyler, and CHRISTUS® Mother Frances Hospital - South Tyler. Host your next event in our versatile meeting space with multiple setup options, A/V equipment, and catering services. No matter what brings you to town, enjoy your stay at Residence Inn Tyler. At our hotel, we're committed to providing the best guest service in the area. But what really sets us apart is our team. When you join us, you'll find a supportive and collaborative work environment where you'll feel like part of a family. We celebrate our successes every month with team-building activities and events that bring us closer together.