Hotel Assistant General Manager – Greater Cleveland Area

Job Responsibilities

• Assist in managing the hotel to ensure an efficient and profitable operation.
• Directly supervise associates in the front office and food & beverage departments.
• Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Interview, hire, and train associates.
• Plan, assign, and direct work.
• Appraise performance.
• Reward and discipline associates.
• Address complaints and resolve problems.

Specific Duties In This Role

• Direct, train, and mentor department supervisors to ensure adherence to hotel policies and established operating procedures.
• Oversee hotel operations in all aspects of Front Office and Food & Beverage.
• Assist in the operation of the hotel during the absence of the General Manager.
• Ensure all Owner and brand directed initiatives, perspectives, and programs are implemented, followed, and supported.
• Monitor customer service by speaking with guests, reviewing written guest satisfaction surveys, and observing associates.
• Aid in the development of sales strategies and action plans.
• Develop and maintain positive business relationships with all guests, vendors, and other external partners.
• Conduct regular physical inspections to ensure all standards of excellence are being met.
• Answer inquiries pertaining to hotel policies and services.
• Understand, support, and administer all state and local laws/codes in which the hotel is located that govern inn keeping and associate relations.
• Maintain hotel budget striving to meet and/or exceed all financial and budgetary goals.
• Facilitate and maintain ongoing communication and collaboration with all associates.
• Perform a variety of administrative tasks including maintaining an accurate inventory of supplies, processing hotel payroll, and handling any accounting and purchasing functions.
• Maintain up-to-date records and files.
• Provide information pertaining to hours and available services of the hotel, i.e., restaurant, lounge, room service.
• Ensure the cleanliness of all areas of the hotel.

Qualifications

• 1 to 3 years experience in guest services, front desk, food & beverage, management, or related professional area.
• Bachelor’s degree (B. A.) or equivalent from four-year college or university; or equivalent combination of education and experience.
• Solid organizational, time-management, and prioritization skills.
• Exceptional customer service skills.

Benefits

• Competitive pay.
• Comprehensive benefit packages for full-time positions.
• Hotel room discounts at our locations around the globe.
• Discounts on food and beverages.
• Professional development and advancement opportunities.