Residence Hall Manager

About the role

The position of Residence Hall Manager (RHM) with the Office of Residence Life requires an individual who is mature, reliable and responsible. The incumbent for the position shares direct responsibility for the operation of the residence hall. This includes the management, supervision and administration of the residential facility and para-professional staff.

Responsibilities

• Reports directly to the Director of Residence Life.
• Aids in communicating student and staff concerns and issues to the Director of Residence Life and works constructively towards addressing the concerns.
• Serves as a liaison between co-workers, housekeeping, maintenance, student workers, campus security, and the administrative staff of Residence Life and Housing.
• Assists with coordinating the opening and closing of the residence halls.
• Be available for the opening and closing of the residence halls, supervise and assist in the checking in and out of residents.
• Submits and follows up on all repair and maintenance requests, as well as room inventory reports and room inspections, as deemed necessary.
• Attends and assists with training programs developed and sponsored by the Office of Residence Life.
• Attends weekly, monthly, and semester residence hall and floor meetings.
• Aids in the interpretation and consistent enforcement of all rules and regulations pertaining to the residence hall and University.
• Documents and reports immediately (within 24 hours) inappropriate behavior and violations that may be occurring in the residence halls by residents or non-residents, notifying the Director of Residence Life immediately of emergency situations.
• Provides desk and duty coverage as scheduled and as needed for emergency situations and other designated times.
• Maintains all rules as they apply to desk coverage. During emergency situations all staff are automatically on duty until the emergency situation is over. Staff may be reassigned to other areas during these emergency times.
• Provides daily/weekly on-call and duty coverage including but not limited to making rounds, responding to calls, being on campus when on duty, etc.
• Promotes an awareness and understanding of the mission and goals of the Office of Residence Life by explaining residence hall policies, programs and staff duties to faculty, staff, guests, parents and students.
• Reports all emergencies, illnesses and crisis situations to the Office of Residence Life immediately.
• Aids in the selection and training of staff, including but not limited to, resident assistants, administrative assistants, work-study students, and volunteers.
• Prepares and submits the necessary reports and other assignments expediently (i.e. work orders, visitation, program request forms etc.), ensuring the accuracy and completeness of it.
• Aids the staff, as deemed necessary or designated, in making building and room inspections, reporting all damages and improper sanitary conditions and policy infractions.
• Posts and disseminates appropriate information in an effective and timely fashion through flyers, posters, meetings, floor bulletin boards, etc.
• Submits a written evaluation of staff and functioning of the facility with suggested recommendations at or near the conclusion of each semester.
• Sets out and consults with the Director on resolving behavior problems, especially those of an ongoing and complex nature.
• Maintains regular contact with residents, facilitating contacts and interaction between faculty, staff and students.
• Organizes and advises the hall council.
• Plans programs and activities that foster interaction among floor and building residents.
• Creates an environment in the residence hall supportive of and conducive to academic achievement, personal growth, and community development.
• Aids in identifying the academic, educational, cultural, social and recreational needs and interests of residents, through discussions, floor meetings, Hall Council meetings, surveys and questionnaires.
• Aids in the development of a functional hall government by encouraging student participation in hall meetings, serving as an advisor for hall government members and actively supporting their activities.
• Aids in the planning, coordination and implementation of major departmental and University programs.
• Supports staff in their programming efforts by assisting in program planning and attendance.
• Attends and actively participates in all staff development and training activities to include bi-weekly meetings, in-service training and conferences.
• Develops personal and professional goals and objectives, and regularly reviews progress made in accomplishing these objectives.
• Mets weekly with the Director to discuss job performance, goals, objectives, problems, and concerns and to keep him/her apprised of what's going on in the hall.
• Provides weekly reports to the Director, including but not limited to, information on programs, incidents, supervision concerns, etc.
• Aids in the recruitment, selection and training of new and returning staff.
• Is positive and constructive in attitudes and actions with regard to the University and the value and opportunities inherent in-residence hall life. This is accomplished by serving as a model of maturity and integrity for students and staff in personally observing University and residence hall policies and procedures.
• Other related duties as assigned.

  Qualifications

  • Bachelor’s degree is required.
  • At least two years of experience in the field of Student Affairs or a related area.
  • Familiarity with a variety of the field’s concepts, practices and procedures.
  • Preference will be given to individuals who lived on campus in university owned housing for at least one continuous academic year, with residence hall experience as an RA/RHM or experience as a part of the residence hall government.

  Benefits

  Contractual employees are eligible for limited benefits. Please see the link below to view the benefits that Coppin State University has to offer. https://www.coppin.edu/benefits