Reservations Manager, Group & Airline
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We should include sections only when posting has real specific content. So we can have:
About the role
(maybe from Overview)
Responsibilities
(Key Responsibilities)
Qualifications
Skills
Benefits
(Compensation And Benefits includes Base Salary and Benefits)
Pay maybe separate? Could combine Pay within Benefits? But they said include Pay section only if posting actually states them. It does state Base Salary: $70K - $75K per year. So we could have a Pay section. Benefits section for other benefits. Or combine? They said prefer few substantive sections over many thin ones. Could have Pay and Benefits separate? Might be thin. Could combine Pay and Benefits into one Benefits section that includes salary and benefits. But they gave example headings: Benefits, Pay, Schedule. Might be okay to have Pay and Benefits separate if both have content. However they said prefer few substantive sections over many thin ones. Having both Pay and Benefits might be okay if each has content. Pay: base salary range. Benefits: health, dental, vision, 401(k) matching, other standard perks. That's substantive enough.
Schedule: not mentioned except flexible schedule including weekends, holidays, morning and evening shifts. That's schedule info. Could include Schedule section. But they said only include if posting actually states them. It does mention ability to work a flexible schedule including weekends, holidays, morning and evening shifts. That's schedule. So we could include Schedule.
But we must avoid filler like "commensurate with experience". Not present.
We need to remove boilerplate: cookie/navigation/legal/EEO etc. Not present.
We need to preserve all substantive information.
We need to use - for any list of duties/requirements/benefits, and
for prose.
We need to not repeat job title as heading.
We need to not put Job ID/requisition numbers as headings.
We need to output only HTML fragment.
Let's extract content:
About the role: Overview paragraph: "The Group & Airline Reservations Manager is responsible for overseeing the daily execution, accuracy, and strategic allocation of all group and airline room blocks, inventory, and manifests at Kimpton Era Midtown. Reporting directly to the Area Director of Revenue Strategy, this role ensures seamless operational alignment across departments, maintains accurate billing and daily reconciliations, and preserves high service standards for all group accounts and crew stays. As the department grows, this position will also take on leadership responsibilities to supervise and guide the Group & Airline Supervisors."
Also location description maybe part of About the role? Could include location paragraph: "Perfectly positioned at Rockefeller Center’s doorstep with a bird’s eye view of the bustling plaza below, the 33-story design-forward hotel, developed by Extell, offers expansive, coveted views of the city skyline. The third New York City addition to the Kimpton portfolio, the striking tower features 529 guest rooms and inspired social spaces, including two full-service restaurants, a lobby lounge and a rooftop bar. Additional amenities include a fitness center and two spaces to host unique meetings and social gatherings."
But that's more about the hotel, not role. Could still be part of About the role? Might be okay. However they said preserve ALL substantive information. So include location description maybe as part of About the role? Could be separate section? Not in list of headings. Could embed in About the role as prose.
Responsibilities: list of duties under Key Responsibilities. We need to break into bullet points.
Key Responsibilities sections:
- Block Creation & Tracking: Set up room blocks, match active block counts against dynamic pick-up patterns, and maintain up-to-date inventory availability.
- Allocation Adjustments: Proactively adjust and expand room allocations whenever group blocks exceed 60 rooms.
- Rate & Operational Coordination: Adjust rates accordingly when expanding room allocations and coordinate directly with the Housekeeping team to ensure room turnover and readiness match group arrival schedules.
- Manifest Administration & Communication:
- Manifest Management: Direct the daily administration of incoming and active group/airline rooming lists and manifests.
- Inbox Oversight: Monitor and manage the primary group reservations inbox to ensure rapid response times for updates, rooming list changes, cancellations, and special requests.
- Documentation & Compliance: Audit and scan completed, signed sign-in sheets to email for proper record-keeping and audit trail compliance.
- Accounting, Billing & Reconciliation:
- Daily Reconciliation: Reconcile prior-day group and airline posting activity, room nights, and billing structures.
- Fee Administration: Oversee the proper addition and processing of porterage, baggage, and other ancillary group fees.
- Cross-Departmental Collaboration: Partner closely with the Front Office and Sales teams to resolve billing disputes, manage deposit schedules, and ensure smooth check-in/check-out experiences.
- Guest Service & Support:
- Performing customer services as it relates to filing and preparing documents, statements and letters, processing guest requests for folios, and billing corrections.
- Daily log updates for no-show charges.
- Reconciliation of third-party charges.
- Leadership & Supervision:
- Team Supervision: Eventually oversee, mentor, and schedule the Group & Airline Supervisors, providing guidance on daily workflows, standard operating procedures, and service standards.
We can format as
- each bullet. For sub-bullets maybe nested
.
Qualifications: list:
- Minimum 3+ years of experience in hotel reservations, revenue management, or front office operations, preferably within a luxury or boutique hospitality environment.
- Proven experience in a high-volume, fast-paced environment.
- High school diploma or equivalent required; Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred.
- Strong knowledge of Property Management Systems (PMS), Central Reservation Systems (CRS), and Microsoft Office/Google Workspace tools.
- Ability to perform each duty proficiently with or without reasonable accommodation.
Skills: list:
- Hands-on familiarity with Opera/Opera Cloud (block setup, inventory controls, routing rules, and manifest tracking) as well as Microsoft Office / Google Workspace applications.
- Strong numerical reasoning with precision in room night auditing, fee processing, and daily financial reconciliations.
- Exceptional written and verbal communication skills with a focus on cross-departmental collaboration (Sales, Housekeeping, Front Office).
- Outstanding time-management capabilities to multi-task high-volume group inbox inquiries, manifest logs, and rate adjustments under tight deadlines.
- Ability to work a flexible schedule including weekends, holidays, morning and evening shifts.
- This is primarily a stationary desk position that requires remaining in a seated position for long periods of time while working on a computer and managing telephone/email inquiries.
- Daily, continuous operation of computers, monitors, phones, and document scanners.
Compensation And Benefits: Base Salary: $70K - $75K per year; Benefits: Comprehensive health, dental, vision, 401(k) matching, and other standard perks.
We could split Pay and Benefits.
Pay: Base Salary: $70K - $75K per year.
Benefits: Comprehensive health, dental, vision, 401(k) matching, and other standard perks.
Schedule: Ability to work a flexible schedule including weekends, holidays, morning and evening shifts. (But also mentioned in Skills; we could still have Schedule section referencing that.)
But we might avoid duplication. Since schedule appears also in Skills, we could still include Schedule section with that info. However they said prefer few substantive sections over many thin ones. Having Schedule separate may be thin. Could incorporate schedule info into Skills or Benefits? Probably better to keep Skills as is and not create Schedule section.
Thus sections: About the role, Responsibilities, Qualifications, Skills, Pay, Benefits.
Check if any content missing: location description included in About the role? We'll add location paragraph as part of About the role.
Now produce HTML.
Structure:
About the role
... overview + location ...
Responsibilities
- Block Creation & Tracking: Set up room blocks, match active block counts against dynamic pick-up patterns, and maintain up-to-date inventory availability.
- Allocation Adjustments: Proactively adjust and expand room allocations whenever group blocks exceed 60 rooms.
- Rate & Operational Coordination: Adjust rates accordingly when expanding room allocations and coordinate directly with the Housekeeping team to ensure room turnover and readiness match group arrival schedules.
- Manifest Administration & Communication:
- Manifest Management: Direct the daily administration of incoming and active group/airline rooming lists and manifests.
- Inbox Oversight: Monitor and manage the primary group reservations inbox to ensure rapid response times for updates, rooming list changes, cancellations, and special requests.
- Documentation & Compliance: Audit and scan completed, signed sign-in sheets to email for proper record-keeping and audit trail compliance.
- Accounting, Billing & Reconciliation:
- Daily Reconciliation: Reconcile prior-day group and airline posting activity, room nights, and billing structures.
- Fee Administration: Oversee the proper addition and processing of porterage, baggage, and other ancillary group fees.
- Cross-Departmental Collaboration: Partner closely with the Front Office and Sales teams to resolve billing disputes, manage deposit schedules, and ensure smooth check-in/check-out experiences.
- Guest Service & Support:
- Performing customer services as it relates to filing and preparing documents, statements and letters, processing guest requests for folios, and billing corrections.
- Daily log updates for no-show charges.
- Reconciliation of third-party charges.
- Leadership & Supervision:
- Team Supervision: Eventually oversee, mentor, and schedule the Group & Airline Supervisors, providing guidance on daily workflows, standard operating procedures, and service standards.
Qualifications
- Minimum 3+ years of experience in hotel reservations, revenue management, or front office operations, preferably within a luxury or boutique hospitality environment.
- Proven experience in a high-volume, fast-paced environment.
- High school diploma or equivalent required; Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred.
- Strong knowledge of Property Management Systems (PMS), Central Reservation Systems (CRS), and Microsoft Office/Google Workspace tools.
- Ability to perform each duty proficiently with or without reasonable accommodation.
Skills
- Hands-on familiarity with Opera/Opera Cloud (block setup, inventory controls, routing rules, and manifest tracking) as well as Microsoft Office / Google Workspace applications.
- Strong numerical reasoning with precision in room night auditing, fee processing, and daily financial reconciliations.
- Exceptional written and verbal communication skills with a focus on cross-departmental collaboration (Sales, Housekeeping, Front Office).
- Outstanding time-management capabilities to multi-task high-volume group inbox inquiries, manifest logs, and rate adjustments under tight deadlines.
- Ability to work a flexible schedule including weekends, holidays, morning and evening shifts.
- This is primarily a stationary desk position that requires remaining in a seated position for long periods of time while working on a computer and managing telephone/email inquiries.
for prose. We need to not repeat job title as heading. We need to not put Job ID/requisition numbers as headings. We need to output only HTML fragment. Let's extract content: About the role: Overview paragraph: "The Group & Airline Reservations Manager is responsible for overseeing the daily execution, accuracy, and strategic allocation of all group and airline room blocks, inventory, and manifests at Kimpton Era Midtown. Reporting directly to the Area Director of Revenue Strategy, this role ensures seamless operational alignment across departments, maintains accurate billing and daily reconciliations, and preserves high service standards for all group accounts and crew stays. As the department grows, this position will also take on leadership responsibilities to supervise and guide the Group & Airline Supervisors." Also location description maybe part of About the role? Could include location paragraph: "Perfectly positioned at Rockefeller Center’s doorstep with a bird’s eye view of the bustling plaza below, the 33-story design-forward hotel, developed by Extell, offers expansive, coveted views of the city skyline. The third New York City addition to the Kimpton portfolio, the striking tower features 529 guest rooms and inspired social spaces, including two full-service restaurants, a lobby lounge and a rooftop bar. Additional amenities include a fitness center and two spaces to host unique meetings and social gatherings." But that's more about the hotel, not role. Could still be part of About the role? Might be okay. However they said preserve ALL substantive information. So include location description maybe as part of About the role? Could be separate section? Not in list of headings. Could embed in About the role as prose. Responsibilities: list of duties under Key Responsibilities. We need to break into bullet points. Key Responsibilities sections: - Block Creation & Tracking: Set up room blocks, match active block counts against dynamic pick-up patterns, and maintain up-to-date inventory availability. - Allocation Adjustments: Proactively adjust and expand room allocations whenever group blocks exceed 60 rooms. - Rate & Operational Coordination: Adjust rates accordingly when expanding room allocations and coordinate directly with the Housekeeping team to ensure room turnover and readiness match group arrival schedules. - Manifest Administration & Communication: - Manifest Management: Direct the daily administration of incoming and active group/airline rooming lists and manifests. - Inbox Oversight: Monitor and manage the primary group reservations inbox to ensure rapid response times for updates, rooming list changes, cancellations, and special requests. - Documentation & Compliance: Audit and scan completed, signed sign-in sheets to email for proper record-keeping and audit trail compliance. - Accounting, Billing & Reconciliation: - Daily Reconciliation: Reconcile prior-day group and airline posting activity, room nights, and billing structures. - Fee Administration: Oversee the proper addition and processing of porterage, baggage, and other ancillary group fees. - Cross-Departmental Collaboration: Partner closely with the Front Office and Sales teams to resolve billing disputes, manage deposit schedules, and ensure smooth check-in/check-out experiences. - Guest Service & Support: - Performing customer services as it relates to filing and preparing documents, statements and letters, processing guest requests for folios, and billing corrections. - Daily log updates for no-show charges. - Reconciliation of third-party charges. - Leadership & Supervision: - Team Supervision: Eventually oversee, mentor, and schedule the Group & Airline Supervisors, providing guidance on daily workflows, standard operating procedures, and service standards. We can format as
- each bullet. For sub-bullets maybe nested
- .
Qualifications: list:
- Minimum 3+ years of experience in hotel reservations, revenue management, or front office operations, preferably within a luxury or boutique hospitality environment.
- Proven experience in a high-volume, fast-paced environment.
- High school diploma or equivalent required; Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred.
- Strong knowledge of Property Management Systems (PMS), Central Reservation Systems (CRS), and Microsoft Office/Google Workspace tools.
- Ability to perform each duty proficiently with or without reasonable accommodation.
Skills: list:
- Hands-on familiarity with Opera/Opera Cloud (block setup, inventory controls, routing rules, and manifest tracking) as well as Microsoft Office / Google Workspace applications.
- Strong numerical reasoning with precision in room night auditing, fee processing, and daily financial reconciliations.
- Exceptional written and verbal communication skills with a focus on cross-departmental collaboration (Sales, Housekeeping, Front Office).
- Outstanding time-management capabilities to multi-task high-volume group inbox inquiries, manifest logs, and rate adjustments under tight deadlines.
- Ability to work a flexible schedule including weekends, holidays, morning and evening shifts.
- This is primarily a stationary desk position that requires remaining in a seated position for long periods of time while working on a computer and managing telephone/email inquiries.
- Daily, continuous operation of computers, monitors, phones, and document scanners.
Compensation And Benefits: Base Salary: $70K - $75K per year; Benefits: Comprehensive health, dental, vision, 401(k) matching, and other standard perks.
We could split Pay and Benefits.
Pay: Base Salary: $70K - $75K per year.
Benefits: Comprehensive health, dental, vision, 401(k) matching, and other standard perks.
Schedule: Ability to work a flexible schedule including weekends, holidays, morning and evening shifts. (But also mentioned in Skills; we could still have Schedule section referencing that.)
But we might avoid duplication. Since schedule appears also in Skills, we could still include Schedule section with that info. However they said prefer few substantive sections over many thin ones. Having Schedule separate may be thin. Could incorporate schedule info into Skills or Benefits? Probably better to keep Skills as is and not create Schedule section.
Thus sections: About the role, Responsibilities, Qualifications, Skills, Pay, Benefits.
Check if any content missing: location description included in About the role? We'll add location paragraph as part of About the role.
Now produce HTML.
Structure:
- Block Creation & Tracking: Set up room blocks, match active block counts against dynamic pick-up patterns, and maintain up-to-date inventory availability.
- Allocation Adjustments: Proactively adjust and expand room allocations whenever group blocks exceed 60 rooms.
- Rate & Operational Coordination: Adjust rates accordingly when expanding room allocations and coordinate directly with the Housekeeping team to ensure room turnover and readiness match group arrival schedules.
- Manifest Administration & Communication:
- Manifest Management: Direct the daily administration of incoming and active group/airline rooming lists and manifests.
- Inbox Oversight: Monitor and manage the primary group reservations inbox to ensure rapid response times for updates, rooming list changes, cancellations, and special requests.
- Documentation & Compliance: Audit and scan completed, signed sign-in sheets to email for proper record-keeping and audit trail compliance.
- Accounting, Billing & Reconciliation:
- Daily Reconciliation: Reconcile prior-day group and airline posting activity, room nights, and billing structures.
- Fee Administration: Oversee the proper addition and processing of porterage, baggage, and other ancillary group fees.
- Cross-Departmental Collaboration: Partner closely with the Front Office and Sales teams to resolve billing disputes, manage deposit schedules, and ensure smooth check-in/check-out experiences.
- Guest Service & Support:
- Performing customer services as it relates to filing and preparing documents, statements and letters, processing guest requests for folios, and billing corrections.
- Daily log updates for no-show charges.
- Reconciliation of third-party charges.
- Leadership & Supervision:
- Team Supervision: Eventually oversee, mentor, and schedule the Group & Airline Supervisors, providing guidance on daily workflows, standard operating procedures, and service standards.
- Minimum 3+ years of experience in hotel reservations, revenue management, or front office operations, preferably within a luxury or boutique hospitality environment.
- Proven experience in a high-volume, fast-paced environment.
- High school diploma or equivalent required; Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred.
- Strong knowledge of Property Management Systems (PMS), Central Reservation Systems (CRS), and Microsoft Office/Google Workspace tools.
- Ability to perform each duty proficiently with or without reasonable accommodation.
- Hands-on familiarity with Opera/Opera Cloud (block setup, inventory controls, routing rules, and manifest tracking) as well as Microsoft Office / Google Workspace applications.
- Strong numerical reasoning with precision in room night auditing, fee processing, and daily financial reconciliations.
- Exceptional written and verbal communication skills with a focus on cross-departmental collaboration (Sales, Housekeeping, Front Office).
- Outstanding time-management capabilities to multi-task high-volume group inbox inquiries, manifest logs, and rate adjustments under tight deadlines.
- Ability to work a flexible schedule including weekends, holidays, morning and evening shifts.
- This is primarily a stationary desk position that requires remaining in a seated position for long periods of time while working on a computer and managing telephone/email inquiries.
About the role
... overview + location ...
Responsibilities
Qualifications
Skills