Reservations Manager

About the Location

New England charm in the heart of historic Boston. Located alongside the Victorian brownstone homes of the Back Bay neighbourhood, Four Seasons Hotel Boston is the ideal base for exploring “America’s Walking City,” with top attractions just steps away. Follow the Freedom Trail, shop the renowned boutiques of Newbury Street or simply relax in your newly renovated room overlooking the historic Public Garden, Beacon Hill and the gilded dome of the State House.

About the Role

In this position, you will manage a team of Sales and Communications Agents that work directly with individual and group guests, both in advance of arrival and while in house. You will lead by example, directing the team to establish strong product and destination knowledge, maintain benchmark standards and prepare the operational teams to ensure seamless and thoughtful stays for arriving guests. With the Commercial team, you will achieve sales targets, maximize efficiencies to optimize revenue opportunities and will serve as a technical expert on a variety of systems that provide the infrastructure for Room and Dining sales. As a technical expert, you will ensure the fulfilment of various brand partnership programs, distribution activities and will lead a variety of financial / PCI tasks with the Finance department.

Responsibilities

• Manage a team of Sales and Communications Agents.
• Lead by example to establish strong product and destination knowledge.
• Maintain benchmark standards and prepare operational teams for seamless guest stays.
• Achieve sales targets and maximize revenue opportunities with the Commercial team.
• Serve as a technical expert on systems for Room and Dining sales.
• Ensure fulfilment of brand partnership programs and distribution activities.
• Lead financial and PCI tasks with the Finance department.

Requirements

• 3-5 years of luxury Hotel/Resort experience in Reservation Sales, Front Office, Sales and Marketing strongly preferred.
• Ability to motivate and train a team of call center sellers to achieve revenue targets and maintain brand and Forbes 5-star standards.
• Able to provide unwavering customer service and strong personal presentation.
• Ability to analyze, prioritize, organize, multi-task, and follow up with a strong sense of urgency.
• Excellent interpersonal and communication skills, both in person and by telephone.
• Strong working knowledge of computers including but not limited to Microsoft 360, Salesforce, and Opera PMS.
• Must be able to work all shifts including AM, PM, weekends, and holidays.
• Fluent in English.
• Legal work authorization for employment in the United States required.
• Continuous sitting for the majority of the shift.

Benefits

• FREE Medical and Dental insurance for you and your eligible dependents.
• Career growth opportunities both within Four Seasons Hotel Boston and worldwide.
• Complimentary room nights at other Four Seasons Hotels and Resorts.
• Complimentary meals at our employee cafeteria.
• 401k participation with company matching program.
• Complimentary Life insurance.
• Vacation & Paid Sick Time Off.

Pay

Salary Range: $85,763 - $94,786