Reservations Manager

About the role

The Reservations Manager oversees all aspects of the reservations department for Riverboat Discovery, Gold Dredge 8, and related products. You will manage ticketing operations, coordinate with tour companies and vendors, lead the reservations team, and ensure a smooth, efficient booking process.

Responsibilities

• Lead, train, and supervise the reservations team.
• Manage ticketing software and ensure accurate payments.
• Coordinate with tour companies and vendors to balance passenger flow.
• Plan marketing campaigns to increase direct bookings.
• Collect and report customer and ticketing data.
• Conduct performance evaluations and recommend promotions, counseling, or disciplinary actions.
• Prepare reports and assist leadership in planning and scheduling.
• Maintain a safe and organized work environment.

Qualifications

• Experience in hospitality, travel, or ticketing operations.
• Strong leadership and team management skills.
• Excellent customer service and problem-solving abilities.
• Organized, detail-oriented, and able to prioritize tasks.
• Effective communication skills.
• Able to work long, demanding days during peak season.
• Proficient with Word, Excel, PowerPoint, and standard office software.

Pay

$24–$28 per hour, depending on experience.

Schedule

Full-time, 40–60 hours per week; spring and summer may require longer days.