Reservations Manager

Raleigh, NC • Full-time, 1.0 FTE (40 hrs/wk) • $55,608–$57,276

About the Department

Campus Enterprises is NC State University’s division of retail and hospitality organizations — NC State Dining, NC State Stores, Lonnie Poole Golf Course, NC State Student Centers (Witherspoon and Talley), and the One Card Office. Each department is dedicated to providing service excellence, value and enrichment of the student experience in support of academic success.

The NC State Student Centers provide a clean, safe, and welcoming environment for the NC State community with a professional and collaborative staff. In support of the university’s educational mission, the Student Centers will provide high-quality support to events and activities that enrich the student experience, provide added value to the University, and increase efficiency in university operations. Through formal and informal experiences, the NC State Student Centers serve as a cornerstone for student growth, learning, and involvement, including an environment prioritizing students leading operations.

Responsibilities

• Operational Strategy – Develop and implement efficient processes for handling reservation requests and managing event services, including prioritizing event requests based on event size, complexity, and venue requirements.
• Client Coordination – Confirm reservations, meet with clients for complex events, and determine event setup and audio-visual needs.
• Campus Partner Collaboration – Coordinate event services with catering, security, streaming/recording, transportation, fire and life safety, risk management, grounds, building services, and other university partners.
• Risk & Emergency Management – Serve as the department’s primary contact for Emergency Management and Mission Continuity for high-risk events and day-of risk mitigation.
• Staff Supervision – Hire, train, schedule, and evaluate the reservations staff.
• Model the Division’s mission and values, introduce them to employees, and foster a positive, cohesive workplace and congeniality among co-workers.
• Understand the goals and culture of the organization and how employees’ work activities, teamwork, and customer service impact clients.
• Adhere to all University policies, procedures, and regulations, and Division standard operating practices and protocols.
• Perform other duties as assigned to ensure Student Centers business needs are met.

Requirements

• Graduation from high school and two years of progressively responsible administrative/office management experience, including some experience as a lead worker; or an equivalent combination of training and experience.
• Valid NC Driver’s License required within 60 days of hire; state vehicle furnished to drive to events or other Campus Enterprises locations.

Preferred Qualifications

• Experience in large student union events or similar environments.
• Experience with Mazevo or EMS (event management), Google Workspace, Calendly, and Trello.
• Knowledge of state, UNC System, and University PRRs related to Use of University Space for events and solicitation.
• Strong written and verbal communication skills to effectively communicate with customers, peers, and supervisors; and professionally communicate with multiple levels of employees within the University.
• Ability to work in a fast-paced environment with strict deadlines.

Schedule

Monday–Friday, 8:00 AM–5:00 PM, with flexibility for additional hours, including occasional evenings and weekends.

Benefits

• Medical, Dental, and Vision
• Flexible Spending Account
• Retirement Programs
• Disability Plans
• Life Insurance
• Accident Plan
• Paid Time Off and Other Leave Programs
• 12 Holidays Each Year
• Tuition and Academic Assistance
• Childcare benefits
• Wellness & Recreation Membership
• Wellness Programs

Perks and benefit eligibility is based on part-time or full-time employment status.