Reservations Agent (PM Shift)

What You'll Do

• Welcome guests by phone and respond to reservation inquiries with warmth, professionalism, and enthusiasm.
• Absorb and communicate detailed information about resort accommodations, amenities, dining, spa services, recreation, and local attractions to create memorable first impressions.
• Accurately process new reservations, modifications, and cancellations using our property management system.
• Promote room upgrades, resort packages, and special offers that enhance the guest experience.
• Process group reservations and rooming lists with exceptional attention to detail.
• Maintain knowledge of resort offerings to confidently assist guests.
• Follow established rate guidelines and reservation procedures.
• Refer guests to sister properties or nearby hotels when accommodations are unavailable, ensuring every caller receives exceptional service.
• Collaborate with the Front Office team to provide a seamless guest experience.
• Help maintain accurate reservation records and reports.

What We're Looking For

• A positive, friendly personality with a genuine passion for helping others.
• Excellent communication and customer service skills.
• Strong attention to detail and organizational abilities.
• Ability to multitask and work efficiently in a fast-paced environment.
• Professionalism, dependability, and a team-first attitude.
• Confidence using computers and learning new software.
• Previous hotel, hospitality, reservations, front desk, or customer service experience is preferred.
• Experience with Opera PMS and Microsoft Office is a plus.

Why You'll Love Working Here

• Flexible scheduling
• Competitive pay
• Comprehensive benefits package
• Free employee meals during your shift
• Employee discounts throughout the resort
• A welcoming, team-oriented work environment
• Opportunities for professional growth and career advancement within Coral Hospitality
• The opportunity to work at one of North Georgia's premier mountain resorts

Schedule

This position is for the PM shift, with specific hours to be determined based on business needs. Flexibility in scheduling is required.

Benefits

The opportunity to work at one of North Georgia's premier mountain resorts

Pay

Competitive pay