Reservationist

WeDriveU · Fresno, CA · Yesterday

OTHRFull-time

Answer passenger calls collecting all necessary trip information for the permissible time period.
Provide system information for current and new passengers as well as for potential passengers on accessing the transportation service and using it effectively.
Complete data entry of passenger file information and for specific trip requests, negotiating requested times where necessary or appropriate.
Provide feedback to passengers in the way of follow-up calls as a course of duty or as required by schedule changes.
Communicate passenger cancellations in a timely manner to scheduling, dispatch, or vehicle operations personnel.
Maintain a safe work area and a focus on safety to reduce the opportunity for injury to self or other employees.
Maintain accurate records and appropriate filing systems.
Communicate effectively with operations staff regarding scheduling or passenger issues.

Ability to effectively communicate with customers, vendors, and all employees from drivers to executives.
Proficiency in computer systems and reservation software.
Excellent organization and multi-tasking skills with strong attention to detail.
Superior problem-solving skills with the ability to think on one’s feet.
Polished and professional in both appearance and conduct.

One year of professional experience in office administration, reception, customer service, executive assistance, or similar field.
A high school diploma or GED.

Physical health benefits include exceptional medical, dental, vision, and life insurance.
Financial health includes competitive compensation packages, a 401(k) with 4% employer match, and financial wellness tool.
Emotional health includes an employee assistance program (EAP).
Personal development includes on-the-job training and skills development, internal transfer opportunities for career growth.

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