Reservationist

Job Responsibilities

• Answer passenger calls regarding trip reservations, cancellations, and general questions about transportation services.
• Complete data entry tasks.
• Provide feedback to passengers through follow-up calls as a course of duty or as required by schedule changes.
• Communicate with passengers regarding trip changes promptly to scheduling, dispatch, or vehicle operators.
• Maintain accurate records and appropriate filing systems.
• Communicate effectively with management staff regarding scheduling or passenger issues.
• Handle multiple tasks accurately and effectively.
• Provide excellent customer service to passengers, dispatch/schedulers, and management staff.
• Display professional telephone demeanor and office appearance.
• Perform other related duties as assigned.

Requirements

• Minimum two (2) years of reservations or clerical experience in a customer service environment.
• A High School diploma or equivalent.

Qualifications

• Familiarity with the Americans with Disabilities Act (ADA) of 1990 Laws and Procedures.
• Familiarity with computer technology related to demand response transportation services.
• Considerable knowledge of modern office equipment, office procedures, and computer operations.
• Skilled interpersonal relations and customer service.
• Skilled in communication (verbal and written) and decision-making.
• Skilled in operating a computer, telephone system, standard office equipment, and file management.