Reservationist

Core Responsibilities

• Deliver elevated and attentive service throughout all stages of the guest experience
• Anticipate guest needs and respond promptly and professionally
• Manage reservations, waitlists, and guest inquiries through reservation platforms, phone calls, email, and other communication channels.
• Provide warm, professional, and knowledgeable service in all guest interactions.
• Accurately maintain guest profiles, preferences, special occasions, dietary restrictions, and VIP notes.
• Confirm reservations and proactively communicate important details, policies, and special arrangements with guests.
• Cook up seating flow and dining room capacity.
• Aid in managing reservation demand, table availability, and strategic booking practices.
• Ensure all guest-facing areas meet the highest standards of cleanliness, organization, and compliance with health regulations
• Approach guest interactions with warmth, confidence, and approachability
• Monitor reservation trends and communicate potential opportunities or challenges to management.
• Respond promptly and professionally to guest questions, feedback, and special requests.
• Support guest recovery efforts by addressing concerns with empathy and professionalism.
• Maintain thorough knowledge of restaurant offerings, menus, operating hours, events, and promotions.
• Ensure all reservation systems and guest databases remain accurate and up to date.
• Aid in host stand operations and guest reception as needed during service periods.

Qualifications

• Previous experience in hospitality, guest relations, reservations, or customer service
• Experience with reservation platforms such as SevenRooms, OpenTable, Resy, or similar systems preferred.
• Excellent verbal and written communication skills.
• Strong organizational skills and exceptional attention to detail.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Professional demeanor with strong interpersonal skills.
• Proficiency with basic computer systems and guest management software.
• Ability to stand and walk for extended periods (8+ hours), and to crouch, bend, and lift or move
• 25+ lbs, with or without reasonable accommodation
• Flexible schedule, including evenings, weekends, and holidays
• Proficient in English

Compensation Details

Compensation: Hourly ($22.00)

Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, 401k, Commuter Benefits, Dining Discounts, Wellness Program

Required Skills

• Strong customer service orientation
• Effective Communication Skills
• Ability to Work Under Pressure
• Problem Solving Skills
• Empathy and Emotional Intelligence
• Time Management Skills
• Attention to Health and Safety Regulations
• Adaptability to Changing Situations

Benefits & Perks

• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid Time Off
• 401k
• Commuter Benefits
• Dining Discounts
• Wellness Program

Other Jobs You Might Be Interested In

Opening in the West Village this fall, HUMM is the newest concept from Chef Daniel Humm, the chef and owner behind Eleven Madison Park and Clemente Bar. Centered around a wood-fired hearth, the menu will feature a mix of shareable plates and individual dishes, alongside a robust cocktail program and a thoughtful wine list.

The restaurant will operate at a fast pace, with a close-knit team working together across the dining room and kitchen. We’re looking for people who are detail-oriented, communicative, and excited to be a part of a new project.

As part of Daniel Humm Hospitality, employees at HUMM are given the opportunity to discover and pursue their passions while continuing to learn and challenge themselves. Our team is made up of individuals committed to collaboration, contribution, and excellence.