Reservationist

About the role

Transdev in Quincy, MA is hiring an in-person Reservationist to intercept customer calls and schedule transportation.

Responsibilities

• Answering phone calls, obtaining all required customer information and desired pick-up and drop-off times and locations
• Following the established script to ensure proper trip bookings
• Checking eligibility status of customer and trip(s) being requested
• Verifying that trips are within the service area using available tools
• Responding to trip confirmation requests and requests to cancel or reschedule trips for next-day service
• Responding to “Where’s my Ride” inquiries if this task is assigned to Reservations, the required information in the system appears to be up-to-date, and there are no obvious issues
• As required by established procedures, transferring same-day requests to cancel or reschedule trips and trip status calls to Dispatch
• Working with dispatchers and schedulers to resolve any issues, including recording of denials
• Other duties as required

Qualifications

• A high school diploma or equivalent, such as GED, required
• 2 years reservationist or customer service experience preferred
• Computer literate
• Excellent communication and listening skills
• Must be able to work shifts or flexible work schedules as needed

Benefits

• Vacation: minimum of two (2) weeks
• Sick days: 5 days
• Holidays: 12 days; 8 standard, 4 floating
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability

Physical Requirements

• The essential functions of this position require the ability to:
• Must be able to work flexible schedules as needed
• Majority of work is accomplished indoors and in air conditioned or well-ventilated facilities
• Majority of work is accomplished in an office or in a cubicle space equipped with a telephone and computer
• The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ.