Reservationist

About the role

Transdev in Bridgeport, Connecticut is hiring a Scheduler/Reservationist to intercept customer calls and schedule transportation. We are seeking friendly, customer service-oriented people who are dedicated to safety.

Pay

Position subject to Collective Bargaining Agreement: $18.45 (Union Collective Bargaining Agreement PayScale). Starting pay is $18.45 with progression to $21.00 over 3 years.

Benefits

• Medical, dental & vision after 90 calendar days of employment for full-time employees
• Life insurance
• 401k retirement benefits
• Company holidays
• Paid Sick Leave: 5 sick days
• 10 paid company holidays

Full-time employees are entitled to vacation time based on the following schedule:

• After one (1) full year of service: 5 days
• After two (2) full years of service: 10 days
• After five (5) full years of service: 15 days
• After ten (10) full years of service: 20 days
• After twenty (20) full years of service: 25 days

Benefits may vary depending on location policy. The above represents the standard Corporate Policy.

Key Responsibilities

• Answer customer calls and input ride information using a computerized scheduling system.
• Enter new customer information and changes into the system.
• Data entry into spreadsheets and databases.
• Communicate late vehicle service and verify "No Shows" with customers.
• Resolve service-related complaints.
• Create daily route maps of the reservations for the drivers.
• Other duties as required.

Qualifications

• High school diploma or GED required.
• 2 years reservationist or customer service experience.
• Computer literate.
• Excellent communication and listening skills.
• Must be able to work shifts or flexible work schedules as needed.
• Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

Physical Requirements

The essential functions of this position require the ability to:

• Work outside in varying temperature, weather, and humidity conditions—100% of the job is performed outside, work alone and in remote locations.
• Sit for extended periods (up to 6–8 hours per day); frequently walk for long distances and on possible sloped ground or slippery and uneven surfaces.
• Push and pull objects up to 30 pounds, occasionally throughout the workday; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level.
• Withstand heavy traffic areas while performing the duties of the job; tolerate exposure to considerable amounts of dust, vehicle fumes and noise.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good.