Reservationist

Position Overview

The Hollywood Roosevelt is an iconic, historic hotel known for its stylish atmosphere and exceptional service. We are seeking a detail-oriented, friendly, and professional Reservationist to join our team. This role is essential in ensuring a smooth booking experience for our guests and supporting the overall operations of the hotel.

What You'll Do

• Assist guests with reservations, changes, and special requests with accuracy and care
• Share knowledge of room types, hotel amenities, dining outlets, events, and local attractions
• Communicate guest needs clearly with hotel departments to ensure a seamless experience
• Use upselling techniques to enhance guest stays and maximize revenue
• Handle guest concerns calmly, professionally, and efficiently
• Maintain confidentiality, organization, and attention to detail in a fast-paced environment

What We Are Looking For

• A passion for customer service and hospitality
• Strong communication skills and a professional phone presence
• Ability to problem-solve and manage challenging situations with confidence
• Attention to detail and strong organizational skills
• Dependability, adaptability, and a team-first mindset
• Customer service experience required; hospitality experience preferred

Why The Hollywood Roosevelt

You'll work in a dynamic, supportive environment where teamwork, respect, and guest experience come first. We value reliability, professionalism, and a positive attitude. Be part of an iconic hotel legacy and contribute to unforgettable guest experiences.