Reservationist

Description Compensation + Benefits Pay: $16.90 per hour plus gratuities (approximately $23.50 - $27.00 per hour with tips included)Medical, Dental, Vision PlansPaid Time Off - Including Vacation, Sick and Mental Health Time Off401(k) w/ company discretionary matchFlexible Spending AccountEmployee Assistance Program - 6 free counseling sessions annually for you and your household membersEmployee Dining and Wine DiscountsDaily Family MealCustomized Educational OpportunitiesOpportunity for Advancement within the Vertice PortfolioReferral Bonuses Position Summary As a member of the Hospitality Team, the Reservationist will work with the SingleThread team members to carry out the daily activities of the reservations department including prompt and timely guest correspondence, management of Tock inventory and all relevant correspondence. Essential Responsibilities Assist in facilitating of all restaurant bookings/reservationsRepresent SingleThread’s hospitality philosophy as one of the first voices guests encounterAssist with VIP coordination and special requestsMaintain positive relationships with concierges, hotel partners, and industry contactsProvide warm, professional, knowledgeable, and articulate communication via phone, email, and in personLiaise with SingleThread Service, Culinary, Events, and Farm tTeams to ensure a seamless guest experienceManage the reservation system with precision, including floor plans and waitlist coordinationDesire to learn the history of, as well as current programming, and all the details that make Vertice Hospitality’s properties special and distinctFollow and adhere to all department SOPs and policiesAttend daily and/or weekly briefings and relevant departmental and interdepartmental meetingsCreate detailed and thorough notes on each guest experience with special attention to their dietary needs and other helpful details to make their experience specialResearch and build guest profiles (inn and restaurant) noting helpful information Ensure privacy and anonymity of all guests through adherence to company policyWork with relevant department Managers to ensure excellent on-property guest experiencesAlign personal style and execution with SingleThread’s culture of elevated hospitality and ethos of professionalismAdhere to facility dress code which includes business casual, smart and sharp attire on brand with company style Answer phone and assist guests, forward calls, check voicemail, and take messages as neededExcel with intrapersonal relationships, excitement to be part of a dynamic teamFacilitate gift certificate purchases, prepare cards/boxes, mail as neededPerforms other duties as assigned and based upon business needs Requirements QUALIFICATIONS Relevant experience in guest services, reservations and operations in a fine dining atmosphereHighly organized and exceptional attention to detail, with the ability to manage multiple priorities under time constraintsExcellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacyCommitment to genuine hospitalityExceptional communication skills in English (including oral, written and presentation skills)Tech-savvy with excellence in the Microsoft Office Suite, Google Suite, Slack, OpenTable, Tock, or similar programs.Ability to work collaboratively across the organizationAbility to take direction and also give direction Ability to work calmly and effectively under pressure.Team player who is punctual, reliable, organized, and self-motivatedUnderstanding of food, wine, and dietary basics (preferred but not required)Flexibility and initiativeCreative problem solving and critical decision-making skillsNeat and well-groomed appearanceAbility to take ownership of problems or situationsTactful, courteous, able to motivate and coach othersFair and consistentExtensive knowledge of Sonoma County and its surrounding areas including its history, wineries, dining options, retail shoppingVarying schedule to include evenings, holidays and extended hours as business dictates. Environmental And/Or Physical Requirements Ability to perform the essential job functions consistently, safely and successfully with federal, state, and local standardsMust be able to lift and carry up to 40 poundsAbility to stand and/or sit for prolonged periods of time in an indoors office environmentAbility to physically maneuver through work areas; bend, lift, carry, reach/extend arms, and hands above shoulder height frequently, climb stairs and steps, or otherwise move in a constantly changing environment Education/Experience Minimum 2 years of reservations or guest relations experience, preferably in high end restaurant or hotel/luxury environment KEY COMPETENCIES To have a positive impact, taking responsibility and initiative to resolve issues, always clearly communicating with leadership team and team membersTo be decisive, accepting responsibility for making things happen, thinking ahead, and developing contingency plansTo be an active listener, remaining present and open, providing verbal, non-verbal, and supportive feedback, and showing our respect and empathy with one another.To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your performanceTo be flexible, responding quickly and positively to changing environmentsTo maintain high team focus via cooperation and support to other team members in the pursuit of department goalsTo be a positive role model and demonstrate the ethos of Kyle, Katina, Tony, and the management team Vertice Hospitality is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all employees and applicants. Employment decisions are made without regard to race, color, ancestry, national origin, religion, creed, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, registered domestic partner status, pregnancy, childbirth, breastfeeding, or related medical conditions, disability (physical or mental), medical condition, genetic information, military or veteran status, reproductive health decision-making, citizenship status (where legally protected), or any other characteristic protected by applicable federal, state, or local law. Vertice Hospitality is dedicated to cultivating a diverse, equitable, and inclusive workplace where all team members are respected, valued, and empowered to contribute. We foster a culture of integrity, stewardship, growth, and humility, and are committed to continuous improvement, professional development, and creating meaningful opportunities for learning, advancement, and career growth.