Reservationist

About the role

Responsible for selling room nights and plans to families. Create reservations, confirmations, modifications, and cancellations. Helps front desk when needed. Maintain interdepartmental lines of communication, and interact on a daily basis with guests and resort staff.

Responsibilities

• Follows Star Performance guidelines to answer phone calls, sell room nights, and book reservations.
• Possess a comprehensive understanding of room types, locations, layouts, rates, and the benefits of all package plans.
• Handles group reservations and collects all necessary information.
• Monitors reservations email, your work email, and guest messaging system.
• Prepare confirmations, and add notes as needed to guest reservations.
• Schedule and complete guests’ room tours if requested.
• Has extensive knowledge of the resort and local area offerings.
• Completes modifications or cancellations, according to resort policy.
• Sets up Group/Leisure billing accordingly, including advance deposits.
• Assist at Front Desk as needed.
• Complete rebook requests according to resort policy and procedures.
• Assists during any emergencies and follows proper procedures.
• Promotes and supports positive working relationships and communications with all guests, co-workers, and other departments.
• Any and all other duties as assigned.

Requirements

• MS Office computer knowledge required.
• Previous resort-related experience desirable.
• Must be able to sit for long periods of time.
• Must be available for a variety of hours and shifts, including days, evenings, and holidays.
• Must be able to pass Ruttger’s background check.
• Have a valid Driver’s License.
• Ability to reach with arms and hands.

The employee must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to fulfill these functions. Ruttger’s further expects every employee to exhibit stellar guest service and a regular attendance record.

Benefits

• Flexible schedules, working hours, and payday on demand.
• Employee Assistance Program (EAP) available to all seasonal employees.
• Access to cutting-edge tools and resources designed for your success.
• Ample and relevant learning and training resources.
• Opportunities for career advancement in a growth-focused company.
• Employer recognized as a Star Tribune Top 200 Minnesota Workplace for two consecutive years.

Odyssey Resorts fosters a culture of "Hospitality from the HEART," emphasizing diversity, equity, and inclusion. The team actively engages in sustainability programs, local community investments, and charitable causes.