Reservationist - Amangiri

Role

We are currently seeking a Reservations Agent to join our team at Amangiri, located in Canyon Point, Utah. This role reports to the Reservations Manager and plays a key part in delivering seamless service to our guests throughout the entire reservation process.

Responsibilities

• Handle inbound and outbound reservation enquiries, including new bookings, modifications, cancellations, and billing.
• Ensure all forthcoming guest information is gathered and communicated during the initial conversation.
• Maintain a high standard of call compliance and guest interaction.
• Provide timely follow-up to guest concerns and share relevant information with other departments.
• Answer all phone calls in a friendly and professional manner.
• Maintain a call score average of 90% or higher.
• Record guest preferences and update guest history databases.
• Stay informed of resort offerings and identify opportunities for upselling.
• Maintain a clean and organised workspace and adhere to grooming standards.
• Comply with all internal policies and procedures.

Requirements

• Proficiency in Microsoft Word, Excel, and email platforms.
• Experience with Opera or similar reservations systems is preferred.
• A minimum of two years of experience in reservations or administrative roles is preferred.
• Professional verbal and written communication skills in English.
• Ability to work a flexible schedule, including evenings, weekends, and public holidays.
• Strong organisational and multitasking skills with high attention to detail.
• Ability to manage pressure and remain composed in challenging situations.
• Ability to stand for extended periods and work both indoors and outdoors in varying climates.
• Capable of lifting and carrying loads of up to 45 lbs.
• Sensitivity to cultural differences.
• Fluency in additional languages is an advantage.
• Must have the legal right to work in the United States.

Benefits

• Aman Global Complimentary Night Program.
• Access and discount on Food & Beverage Outlets at Amangiri.
• Aman Retail and Spa Treatment discount.
• Uniform provided.
• One meal is provided per shift.
• 401k plan available after 1 year of service with partial match.
• Free Vision, Dental and Life Insurance.
• Amangiri pays 90% of your medical health plan and 100% of your vision and dental benefits.
• Paid time off.