Reservation Sales Agent - Australia (Western Australia)

About the role

Railbookers Group is an independent rail vacation provider in North America and beyond. We offer the largest selection of independent rail vacations worldwide and are looking for a highly motivated Account Executive to join our dynamic sales contact center.

Responsibilities

• Convert inbound calls, emails, and web inquiries into bookings for Railbookers and Amtrak Vacations, with a strong B2B focus.
• Includes timely outbound follow-up calls to nurture leads and close sales.
• Qualify leads by understanding travel goals, preferences, and budgets to design compelling, customized itineraries.
• Confidently present pricing, upsell opportunities, and limited-time promotions to maximize revenue and close sales.
• Consistently meet or exceed sales targets, conversion rates, and other key performance metrics.
• Foster strong relationships with customers and travel advisors to drive repeat business and referrals.
• Collaborate cross-functionally with internal teams to ensure seamless communication and accuracy for every booking and quote.
• Maintain expert knowledge of rail routes, destinations, and packages to position offerings effectively.
• Accurately track leads and sales in CRM systems and follow established processes for a seamless booking experience.
• Stay sharp with ongoing product training, sales coaching, and active participation in team performance initiatives.
• Demonstrate strong organizational skills to manage daily tasks and sales opportunities efficiently and consistently.
• Remain adaptable and open to change in a fast-paced, growing organization, with a mindset that embraces new challenges and opportunities.

Qualifications

• Minimum of 2 years of experience in a high-volume customer service contact center environment, preferably within the travel, hospitality, or transportation industries.
• Exceptional verbal and written communication skills with a clear, concise, and professional telephone manner.
• Strong active listening skills and the ability to empathize with customer needs.
• Proven problem-solving abilities and a resourceful mindset to find effective solutions.
• Excellent organizational skills and attention to detail, especially when managing multiple tasks and complex itineraries.
• Proficiency with CRM software and Microsoft Office Suite (Outlook, Word, Excel).
• Ability to work independently as well as collaboratively in a team-oriented, remote environment.
• Comfortable working in a fast-paced and dynamic environment, adapting to changing priorities.
• A genuine passion for travel and a desire to create unforgettable experiences for guests.
• Flexibility to work varied shifts, which may include evenings, weekends, and holidays, as required by business needs.