Reservation Agent

About the role

The successful candidate for this role will have a proven track record of providing exceptional service, is open to learning and leading by example, responds in a professional and courteous manner to guests and team, and is there to support the team both personally and professionally.

Responsibilities

• Answer calls and greet people from all over the world in a friendly and welcoming manner
• Maintain accurate reservations, recognizing guests' needs and requests, and communicating requests to appropriate departments
• Promote understanding of revenue optimization concepts, ideas, and practices to maximize Resort's revenue capabilities
• Utilize training of reservations software system to successfully and independently complete reservations in a timely manner
• Generate and audit daily reservations reports as assigned to ensure reservation completion, accuracy, and preparedness
• Generate additional guest interest in all resort amenities and outlets to assist in achieving ancillary revenue goals and enhance guest vacation experience
• Strive to achieve monthly ADR, conversion, and revenue goals
• Maintain a strong familiarity with the Resort and surrounding area
• Stay updated on all resort and amenity offerings, promotions, and changes in policies and procedures
• Effectively, patiently, and professionally handle all internal and external guest situations and resolve guest challenges to guest's satisfaction
• Maintain strong relationships and communications with Accounting, Front Desk, and Guest Services teams
• Interact with resort staff in a polite and respectful manner
• Upsell whenever possible through positioning the product, utilizing sales techniques, and gathering personal information to anticipate and cater to guests' needs and help them make an informed decision

Requirements

• Previous hotel experience required
• Bilingual English / Spanish preferred
• Experience with Opera Cloud a plus
• Available to work a flexible schedule to include weekends and holidays
• Able to work in a fast-paced setting

Qualifications

Compensation: $16-$16

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.