Reseller Operations Analyst II

Responsibilities

• Partner with Revenue Operations to design, document, and automate channel workflows, and train sales executives on these processes to ensure a seamless end-customer experience.
• Manage reseller transactions to ensure we hit our SLAs, directly impacting revenue and keeping our Sales, Finance, and Customer Success teams aligned.
• Maintain and protect the integrity of partner data in Salesforce, ensuring core systems provide a reliable source of truth for leadership decision-making.
• Cook up and oversee the operational onboarding, contracting, and ongoing relationship management of Lucid’s channel partners.
• Identify operational bottlenecks and leverage automation and emerging AI tools to optimize workflows and support rapid program growth.
• Execute ad hoc business and market analyses as requested by senior management to uncover new growth levers.
• Analyze and report on reseller performance metrics to leaders, facilitating data-backed decision-making.

Requirements

• Bachelor’s degree in a quantitative or analytical discipline (economics, QAMO, business analytics, finance, information systems, or a related field).
• Minimum of 0-1 years of relevant professional experience.
• Foundational experience or exposure to Salesforce.com, HubSpot, or other CRM platforms.
• Strong proficiency in Microsoft Excel, with the ability to navigate data efficiently (e.g., VLOOKUPS, pivot tables, and data formulas).
• Demonstrated ability to manage multiple tasks simultaneously, prioritize effectively, and drive projects to completion.
• Strong attention to detail and organizational skills to ensure work is accurate, complete, and delivered on time.
• Resourceful problem-solver with a strong interest in operational efficiency and leveraging automation or AI tools to optimize everyday workflows.
• Excellent verbal and written communication skills, with the ability to build rapport with key cross-functional stakeholders.
• Demonstrated ability to independently research, document, and present business-relevant topics clearly.

Preferred Qualifications

• Prior internship or professional experience working within a SaaS or technology environment.
• Familiarity with data visualization, database tools, or productivity AI applications (Tableau, SQL, LLMs).
• Foundational understanding of channel sales, reseller models, or indirect go-to-market strategies.