Research System Support ( HR Title: Department Business Sys Analyst II)

About the Position

This role is an on-campus, in-person position. The Office of Research and Innovation (ORI) is seeking a detail-oriented Business Systems Analyst to support and enhance research enterprise systems.

The ideal candidate brings strong experience in business systems analysis, process improvement, and a commitment to advancing innovative research initiatives.

Essential Functions

• System Implementation and Configuration
• Assist in the setup, configuration, and deployment of new research systems and technologies.
• Collaborate with research teams to understand system requirements and customize solutions accordingly.
• Ensure system integration with existing research workflows and platforms.
• System Maintenance & Support
• Maintain and maintain research systems, including databases, software, and hardware.
• Troubleshoot and resolve technical issues related to research tools and platforms.
• Perform regular system updates, backups, and patches to ensure system reliability and security.
• Data Management & Security
• Manage and maintain research data, ensuring accuracy, accessibility, and security.
• Implement data protection protocols and comply with relevant research, institution, and federal regulation and standards.
• Monitor system performance and conduct audits to ensure data integrity and confidentiality.
• User Assistance and Training
• Provide technical support to researchers and staff, including troubleshooting user-reported issues.
• Develop and deliver training sessions and user guides on the use of research systems and software.
• Create and update documentation for system processes and user instructions (SOP).
• Collaboration and Reporting
• Work closely with Director of Operation & Infrastructure (and Team), researchers, SMU IT staff, and other stakeholders to understand and address system needs.
• Provide regular updates and reports on system performance, issues, and improvements.
• Participate in team meetings and contribute to project planning and strategy discussions.
• Technical Support & Troubleshooting
• Diagnose and resolve complex technical issues related to research systems and equipment.
• Coordinate with vendors and SMU IT teams to address hardware and software problems.
• Document and track technical issues and resolutions to improve support processes.
• Other Tasks As Assigned
• Assist with creating, maintaining, and updating ORI's website.
• Support operational activities to streamline workflow processes, policies, and procedures systematically.
• Attend professional development/ training opportunities in the field to stay present with changes in technology.

Education and Experience

• Bachelor’s degree is required.
• Master's degree is preferred.
• A Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.
• A minimum of two years of experience is required.
• Experience with website design and management is required.

Knowledge, Skills and Abilities

• Demonstrate strong interpersonal and verbal communication skills, with the ability to communicate broadly across the University and develop and maintain effective relationships with a wide range of constituencies.
• Demonstrate strong written communication skills.
• Demonstrate strong problem-solving skills with the ability to identify and analyze problems, as well as devise solutions.
• Possess strong organizational, planning and time management skills.
• Have ability to manage numerous tasks concurrently with attention to detail.
• Collaborate effectively with colleagues and work as part of a team.
• Have the basic knowledge in computer science and system development (i.e. coding, programming, networks, operating systems, cloud computing, etc.).
• Be familiar with using JavaScript, SQL and Python.
• Have an understanding of encryption, malware, and phishing.

Physical and Environmental Demands

• Sit for long periods of time.
• Carry/lift 25 lbs.
• Handle objects (dexterity).

Position requires occasional travel to Office of Research and Innovation satellite offices and professional conferences.

Deadline to Apply: Open until filled

Priority consideration may be given to applications received by March 4, 2026

EEO Statement

SMU will not discriminate in any program or activity on the basis of race, color, religion, national origin, sex, age, disability, genetic information, veteran status, sexual orientation, or gender identity and expression.

Benefits

SMU offers staff a broad, competitive array of health and related benefits. In addition to traditional benefits such as health, dental, and vision plans, SMU offers a wide range of wellness programs to help attract, support, and retain our employees whose work continues to make SMU an outstanding education and research institution.

SMU is committed to providing an array of retirement programs that benefit and protect you and your family throughout your working years at SMU and, if you meet SMU's retirement eligibility criteria, during your retirement years after you leave SMU.

The value of learning at SMU isn't just about preparing our students for the future. Employees have access to a wide variety of professional and personal development opportunities, including tuition benefits.