System Support Analyst II
Location: Winterville, NC (Greenville, NC area).
About the role
Victra is Verizon's largest premium retailer in the United States. We thrive on collaboration, innovation, and performance. Our mission is to connect technology to life in a trustworthy, fun, and profitable way while delivering exceptional experiences for our Guests and employees.
You should be an incredibly customer service-focused individual who understands how diverse parts of the business fit together to create customer and organizational impact. You are passionate about serving our front-line teams and corporate end users, tailoring support to their unique needs while taking personal accountability for timely, high-quality results. You will build trusted relationships across retail, corporate, and IT teams, communicate with honesty and clarity, and use sound judgment to prioritize work in alignment with business goals. You will also embrace new technologies, ideas, and ways of working, helping others navigate change and continuously improving the end-user experience while living Victra’s values of Performance, Collaboration, Celebration, Integrity, and Innovation. Success in this role reflects Victra’s core leadership principles including: Customer Focus, Results Driven, Relationship Building, Change Management, Strategic Thinking, and Talent Management.
Responsibilities
- Assist in implementing technical systems, software, hardware, and solutions, embracing new technologies and processes while helping make change successful for end users.
- Develop deep expertise in one or more technologies and serve as a trusted SME for the Store Support and Corporate Support teams, sharing knowledge and building the capability of others.