Research Operations Specialist

Key Responsibilities

• Electronically review a subset of newly processed documents, identify potential duplicate documents in the existing document repository.
• Assess document duplicates and record decisions in the customer's automated system.
• Create memoranda or written reports documenting the results of quality assurance studies and investigations and associated recommendations including remediation.
• Scanning documents to provide customers with an electronic response when necessary.

Required Qualifications

• 1-5 years experience of searching/querying databases with ability to quickly adjust to new systems.
• Driven self-starter who is preemptive in seeking clarification when needed and the capability to adapt to new processes.
• Must be a team player willing to collaborate and develop robust relationships with clients, colleagues and technical teams.
• Skilled in time management with the ability to prioritize competing tasks and multitask in order to meet tight deadlines.
• Goal oriented individual who is able to apply critical thinking and provide out of the box solutions.
• Experience with data calls and quick reaction tasks.
• Ability to communicate effectively with peers and various management levels delivering a proactive experience and approach to high quality services for all stakeholders.