Requestor Account Specialist

About Our Client

The organization operates in the healthcare information management sector, addressing challenges in the timely and accurate release of medical records to patients, providers, and other stakeholders. It offers technology-enabled solutions to health systems, hospitals, FQHCs, and provider-led networks to deliver correct medical records efficiently.

About the Role

The Requestor Account Specialist plays a key role in strengthening client relationships and managing bulk medical records requests. The position focuses on ensuring timely communication, accurate inventory and fee tracking, and supporting operational workflow to enhance service delivery within the organization.

Responsibilities

• Strengthen advancement of key requester and client relationships
• Gather, document, and collect fees for bulk requests across multiple channels
• Perform inventory analysis to support operations
• Generate and distribute reports to internal teams, clients, and requesters
• Provide near real-time updates on inventory status
• Communicate weekly about unresolved inventory with incomplete information
• Monitor and report turnaround time for communications
• Communicate clearly and promptly with clients and requesters
• Raise issues and prioritize workloads
• Report to the Requester Account Manager

Requirements

• Proficient with MS Office, especially MS Excel
• Strong organizational skills and ability to learn quickly
• Ability to work under time constraints
• Adherence to team values: preparedness, honesty, and collaborative learning
• Typing and data entry skills
• Excellent written and verbal communication

Benefits

• Medical, dental, and vision insurance
• 401(k) matching
• Remote work opportunities
• Paid time off
• Paid volunteer day