Requestor Account Specialist

About Us

HealthMark is a mission-driven organization revolutionizing how medical records are released to patients, providers, and other stakeholders. With a diverse team of over 800 people, we provide tech-enabled solutions that help health systems, hospitals, FQHCs, provider-led networks, and other care providers deliver the right medical records to the right patient. Recognized as a Top Workplace by USA Today and on the Inc. 5000 list of fastest-growing companies for ten years, we foster growth, celebrate success, and offer opportunities for every team member to thrive.

What We Offer

• A collaborative and supportive work environment that values your ideas
• Opportunities for professional development and career advancement
• Competitive benefits, including:
  • Medical, dental, and vision insurance
  • 401k matching
  • Remote work opportunities
  • Paid time off
  • A paid volunteer day of your choice
• The chance to make an impact in the health information field every day

Responsibilities

• Strengthen the advancement of key requester and client relationships
• Gather, document, and collect fees for all bulk requests received in multi-channel platforms
• Perform inventory analysis to drive operations
• Generate and distribute reports to internal teams, external clients, and requesters
• Update statuses for inventory, aiming for near real-time communication
• Provide weekly communication regarding unresolved inventory, specifically items lacking complete information
• Monitor and report on the turnaround time (TAT) for all communications
• Communicate messages clearly, promptly, and concisely to clients and requesters
• Raise issues and promote priorities in workloads
• Focus on a 24-hour response time to incoming requests and statuses
• Build relationships with assigned requesters to achieve satisfactory service and precise workflows
• Support client advocates to achieve satisfactory client scores
• Reduce inbound inquiries by providing outbound proactive communications

This role requires regular access to Protected Health Information (PHI) and/or confidential client data. The incumbent must demonstrate a strong understanding of confidentiality requirements, adhere to all HIPAA regulations and organizational privacy and security policies, and report any known or suspected unauthorized access, use, or disclosure of PHI immediately to the Privacy Officer or Information Security team.

Requirements

• Computer literacy and familiarity with MS Office (formal training may be advantageous)
• Fast learner with excellent organizational skills
• Strong knowledge of MS Excel
• Ability to work under time constraints
• Alignment with team character pillars: prepared, honest, teacher/learner
• Proficient typing and data entry skills
• Excellent written and verbal communication skills

This position requires timely completion of all required company-sponsored and regulatory training programs.