Representative - Players Club - PT

About the role

The Players Club Representative is responsible for assisting and informing guests of marketing promotions, casino events, lodging and transportation questions, or any other questions a guest may have. Must provide outstanding guest service to internal and external guests. About Bally's: We're Bally's, and we've always been born to entertain. Since the Ballyverse began way back in 1932, we've been creating engaging experiences everywhere, in a way that's accessible for everyone. Across Casinos & Resorts, Interactive, and Corporate, from the gaming floor to peoples' phones, we bring the thrill wherever our customers want to play. Our team of 11,500 diverse minds loves what they do, celebrates each other's wins, and finds fun in creating moments that matter.

Responsibilities

• Build guest relations throughout every shift by talking with guests, making them feel welcome and comfortable, and inviting them back.
• Assist with reservations for events, promotions, and guest accommodations.
• Answer all incoming calls and maintain the highest level of knowledge regarding all aspects of the casino.
• Communicate details of and assist with promotions, mailings, and other offers with all departments.
• Understand and use casino tracking programs.
• Provide valuable feedback on guest preferences and expectations.
• Maintain thorough knowledge of casino amenities and events to effectively communicate with guests.
• Book event, hotel, and restaurant reservations for guests upon request.
• Make announcements throughout shift promoting upcoming events.
• Have knowledge of guest alcohol limitations and company policy and procedure regarding limitations.
• Keep work area clean and orderly.
• Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.
• Handle routine guest complaints and incidents, exercising appropriate discretion to identify situations requiring supervisory attention; seek to resolve situations while maintaining positive guest relationships.
• Perform other duties as assigned or reasonably requested by management.

Requirements

• High School Diploma or GED required.
• Ability to obtain and maintain a state Gaming License.

Skills

• Excellent teamwork, interpersonal, guest service, written and verbal communication skills.
• Professional demeanor and presence with ability to interact with guests and team members.
• Knowledge of all Company policies and procedures, including fire and safety