Representative - Patient Registration Part-Time

About the Role

Banner Surgery Center - University, the first outpatient surgery center in the United States, is located at McDowell and 12th St in Phoenix, part of University Medical Center. This multispecialty ambulatory surgery center specializes in 11 areas and operates seven operating rooms and one procedure room.

This position conducts patient registration, point-of-service collections, and obtains authorizations and forms needed to maximize reimbursement. The role involves documenting all facets of the registration process to meet accuracy goals, collecting payments to meet collection targets, resolving customer issues, and providing excellent customer service. Financial counseling is provided when appropriate.

Responsibilities

• Performs pre-registration and registration processes, verifies eligibility, and obtains authorizations.
• Submits notifications and verifies authorizations for services.
• Verifies patient demographics and accurately inputs information into the A/D/T system to maximize reimbursement and minimize denials or penalties.
• Obtains federally and state-required information, consents, and documentation required by the patient’s insurance plan(s).
• Consistently meets monthly individual accuracy goals as determined by management.
• Verifies and understands insurance benefits, collects patient responsibility based on estimates at the time of service or during pre-registration.
• Makes collection attempts at the bedside as assigned.
• Consistently meets monthly individual collection targets as determined by management.
• Provides financial counseling to patients and their families, explaining company financial policies and available resources.
• Assists patients with applying for Medicaid and completing financial assistance programs (e.g., basic financial assistance, enhanced financial assistance, prompt pay discount, loan program).
• Acts as a liaison between the patient, billing department, vendors, physician offices, and payors to enhance account receivables performance, resolve issues, and meet payment collection goals.
• Communicates with physicians, clinical and hospital staff, nursing, and Health Information Management Services to resolve outstanding issues and patient concerns.
• Consistently meets monthly individual productivity goals as determined by management.
• Completes daily assignments and work lists, maintains an up-to-date electronic productivity log, and inputs information accurately.
• Identifies opportunities to improve processes and practices good teamwork.
• Performs a variety of patient services and financial services tasks, such as transporting patients, precepting new hires, recapping daily deposits, posting daily deposits, or other assignments of the Patient Financial Services team.
• Performs all functions according to established policies, procedures, regulatory and accreditation requirements, and professional standards.
• Provides excellent service by consistently demonstrating core and leader behaviors.

Requirements

• High school diploma or GED required.
• Knowledge of patient financial services, financial, collecting services, or insurance industry processes, typically acquired over one or more years of work experience.
• Ability to manage multiple tasks simultaneously with minimal supervision and work independently.
• Strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences.
• Proficiency in common office software, including word processing, spreadsheet, and database software.

Preferred Qualifications

• Previous cash collections experience is preferred.